CHRIS J. POOLE
Senior Co-op\MDF Promotions Manager
Moncton,NB
Summary
To obtain a position where I can demonstrate my organizational, customer service, communication, technical knowledge and project management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Senior Co-op\MDF Promotions Manager
360insights
Moncton, NB
01.2020 - Current
- Monitored metrics and developed actionable insights to improve overall department efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Supervised staff of 6+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Provided business, technical and product knowledge in support of post-sales activities.
- Identified, researched and resolved claim variances before weekly payments to watch for fraudulent or duplicate claims and to maintain system accuracy
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Created advanced spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
MDF Promotions Specialist
360insights
10.2019 - 01.2020
- Audited claims for compliance with brand policy
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Retail Operations Manager
MTC – Manufacturing and Technology Centre
Whitby, ON
11.2012 - 08.2019
- Responsible for managing overall store operations, improving annual sales growth by >30% year over year, resulting in commendation from management.
- Negotiated contracts with vendors and suppliers (extended warranty services, logistics, and more)
- Organized, promoted and led fundraising initiatives for charities including Grandview Kids & Durham Hospice
- Created and managed an online retail website platform, ensuring accurate listings, adjustments and stock
- Collaborated with online retailer marketplaces to expand our online presence
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Conducted inventory analysis to determine optimal stock levels.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Oversaw preparation and distribution of promotional materials and flyers.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Received and processed stock into inventory management system.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Sales Associate
MTC – Manufacturing and Technology Centre
03.2009 - 11.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
Education
BBA -
Laurentian University
Greater Sudbury, ON 09.2021 - Current
Business Operations Diploma -
Durham College
Oshawa, Ontario 02.2016 - 02.2019
Business Operations Management Certificate -
Durham College
Oshawa, Ontario 02.2016 - 05.2018
Business Fundamentals Certificate -
Durham College
Oshawa, Ontario 11.2014 - 02.2016
Skills
Intelligent and hardworkingundefined
Timeline
BBA -
Laurentian University
09.2021 - Current
Senior Co-op\MDF Promotions Manager
360insights
01.2020 - Current
MDF Promotions Specialist
360insights
10.2019 - 01.2020
Business Operations Diploma -
Durham College
02.2016 - 02.2019
Business Operations Management Certificate -
Durham College
02.2016 - 05.2018
Business Fundamentals Certificate -
Durham College
11.2014 - 02.2016
Retail Operations Manager
MTC – Manufacturing and Technology Centre
11.2012 - 08.2019
Sales Associate
MTC – Manufacturing and Technology Centre
03.2009 - 11.2012
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