CHRIS J. POOLE
Senior Co-op\MDF Promotions Manager
Moncton,NB
Summary
To obtain a position where I can demonstrate my organizational, customer service, communication, technical knowledge and project management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Senior Co-op\MDF Promotions Manager
360insights
Moncton, NB
01.2020 - Current
- Monitored metrics and developed actionable insights to improve overall department efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Supervised staff of 6+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Provided business, technical and product knowledge in support of post-sales activities.
- Identified, researched and resolved claim variances before weekly payments to watch for fraudulent or duplicate claims and to maintain system accuracy
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Created advanced spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
MDF Promotions Specialist
360insights
10.2019 - 01.2020
- Audited claims for compliance with brand policy
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Retail Operations Manager
MTC – Manufacturing and Technology Centre
Whitby, ON
11.2012 - 08.2019
- Responsible for managing overall store operations, improving annual sales growth by >30% year over year, resulting in commendation from management.
- Negotiated contracts with vendors and suppliers (extended warranty services, logistics, and more)
- Organized, promoted and led fundraising initiatives for charities including Grandview Kids & Durham Hospice
- Created and managed an online retail website platform, ensuring accurate listings, adjustments and stock
- Collaborated with online retailer marketplaces to expand our online presence
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Conducted inventory analysis to determine optimal stock levels.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Oversaw preparation and distribution of promotional materials and flyers.
- Oversaw packaging and delivery of purchased merchandise to respective facilities with zero discrepancies.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Received and processed stock into inventory management system.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Sales Associate
MTC – Manufacturing and Technology Centre
03.2009 - 11.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
Education
BBA -
Laurentian University
Greater Sudbury, ON 09.2021 - Current
Business Operations Diploma -
Durham College
Oshawa, Ontario 02.2016 - 02.2019
Business Operations Management Certificate -
Durham College
Oshawa, Ontario 02.2016 - 05.2018
Business Fundamentals Certificate -
Durham College
Oshawa, Ontario 11.2014 - 02.2016
Skills
Intelligent and hardworkingFlexible and adaptableExcellent time management skillsInnovative and creativeCan type in excess of 60 WPMExcellent computer repair skills
Managerial finance
Excellent managerial techniques
Managerial experience
Client promotions
Troubleshooting and problem resolution
Reporting oversight
Strategic planning
Staff Management
Business process re-engineering
Advanced problem solving
Timeline
BBA -
Laurentian University
09.2021 - Current
Senior Co-op\MDF Promotions Manager
360insights
01.2020 - Current
MDF Promotions Specialist
360insights
10.2019 - 01.2020
Business Operations Diploma -
Durham College
02.2016 - 02.2019
Business Operations Management Certificate -
Durham College
02.2016 - 05.2018
Business Fundamentals Certificate -
Durham College
11.2014 - 02.2016
Retail Operations Manager
MTC – Manufacturing and Technology Centre
11.2012 - 08.2019
Sales Associate
MTC – Manufacturing and Technology Centre
03.2009 - 11.2012