Summary
Overview
Work History
Skills
Timeline
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Chris Canasi

San Diego,CA

Summary

Versatile professional with a strong background in customer-facing roles, problem-solving, and team leadership. Known for exceeding performance goals, building trust with clients, and adapting quickly in fast-paced environments. Experienced in technical support, communication, and managing complex tasks with efficiency and attention to detail. Ready to bring a strong work ethic and results-driven mindset to new opportunities across industries.

Overview

13
13
years of professional experience

Work History

Retail Sales Consultant

AT&T
02.2014 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Exceeded sales goals by 180% utilizing exemplary customer service skills.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Developed strong relationships with clients, leading to repeat business and increased referrals.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.

Customer Service Representative

Avis Car Rental
02.2012 - 01.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Skills

  • Customer satisfaction
  • Building customer loyalty
  • Reliable and responsible
  • Technical skills
  • Sales expertise
  • Sales goals attainment
  • Strong communication and interpersonal skills
  • Attention to detail

Timeline

Retail Sales Consultant

AT&T
02.2014 - Current

Customer Service Representative

Avis Car Rental
02.2012 - 01.2014

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Chris Canasi