Chris Canasi
San Diego,CA
Summary
Versatile professional with a strong background in customer-facing roles, problem-solving, and team leadership. Known for exceeding performance goals, building trust with clients, and adapting quickly in fast-paced environments. Experienced in technical support, communication, and managing complex tasks with efficiency and attention to detail. Ready to bring a strong work ethic and results-driven mindset to new opportunities across industries.
Overview
13
13
years of professional experience
Work History
Retail Sales Consultant
AT&T
02.2014 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Exceeded sales goals by 180% utilizing exemplary customer service skills.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
Customer Service Representative
Avis Car Rental
02.2012 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Skills
- Customer satisfaction
- Building customer loyalty
- Reliable and responsible
- Technical skills
- Sales expertise
- Sales goals attainment
- Strong communication and interpersonal skills
- Attention to detail
Timeline
Retail Sales Consultant
AT&T
02.2014 - Current
Customer Service Representative
Avis Car Rental
02.2012 - 01.2014
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