Chris Trolitsch
Langley,BC
Overview
21
21
years of professional experience
Summary
Experienced Release Manager with two decades of expertise in release management, process implementation, and team leadership. Demonstrates a proven track record in enhancing release efficiency through innovative risk management strategies and cross-functional collaboration. Adept at aligning global teams and standardizing deployment protocols to deliver consistent product experiences, leveraging advanced skills in CI/CD and change management.
Skills
Processes Development
Risk Analysis
Requirements Gathering
Data Compliance
ITIL Process Implementation
Change Management
Analytical Skills
Defect Triage
Apple/Google Mobile Deployments
API Deployments
Agile & Waterfall Methodologies
ServiceNow
Cloud Environments (AWS)
JIRA/Confluence
Cloudbees/Jenkins
Bitbucket/GitHub
PowerBI
SQL Scripting
Work History
RELEASE PROJECT LEAD (ERP)
Tek Systems
YVR
06.2025 - Current
- Oversee software release schedules, ensuring alignment with project timelines and stakeholder access.
- Proactively identified, assessed, and mitigated risks that could impact release scope, quality, or schedule.
- Defined and enforced quality gates, ensuring software meets functional, performance, and security standards before going live.
- Provided regular updates, manage expectations, and secure necessary approvals (like UAT sign-off) from all organizations levels.
- Lead performing mock dress rehearsals, managed the actual deployment process and oversaw quick resolution of post-release issues.
RELEASE MANAGER
Swim Recruiting
04.2024 - 06.2025
- Lead release/change management activities, ensuring smooth transitions and operational readiness.
- Developed risk management strategies, enhancing release efficiency and process improvement.
- Collaborate with global teams, aligning processes and documenting procedures for clarity.
- Solidified global release cadence, delivering consistent product experiences.
- Bridged communication between development, testing, product, and operations teams, ensuring everyone's aligned on goals and timelines.
- Continuous Integration system knowledge and familiarity with AI/ML processes
- Lululemon
RELEASE MANAGER
Cloud Vital
03.2023 - 04.2024
- Developed and maintained the release strategy, managed the release pipeline, and ensure compliance with change management policies.
- Design and implement scalable deployable store rollout/cutover (200+) framework in Logistics industry leveraging Maximo and Oracle ERP Systems.
- Optimizing release efficiency using Jira, Confluence, and GitLab deployment tools.
- Kroger
MOBILE RELEASE MGR.
HSBC
10.2019 - 03.2023
- Oversee software release schedules, ensuring alignment with project timelines and stakeholder access.
- Improve release quality and throughput by enhancing test coverage and environment consistency.
- Document release changes, scope, and schedules, facilitating clear communication with stakeholders across US, Canada, and Mexico.
- Developed and implemented new release management initiatives, optimizing mobile app deployment workflows and enhancing production readiness procedures.
- Orchestrate end-to-end release cycles while developing comprehensive contingency plans and measuring key performance metrics for continuous process enhancement.
- Experienced with performing hands-on API deployments.
- US/CANADA/MEXICO
TEAM LEAD RELEASE MANAGEMENT
Central 1
01.2011 - 09.2019
- Led team in cross-functional planning, improving efficiency and collaboration across departments.
- Developed and standardized release policies, enhancing process clarity and communication.
- Trained staff on tools, boosting operational proficiency and team performance.
- Managed release schedules, ensuring timely delivery aligned with business priorities.
- Facilitated strategic discussions with senior management, securing support for strategies.
- Established comprehensive governance frameworks for release management, enhancing compliance and reducing risk across all software deployments.
- Mentored and managed team members, fostering a culture of continuous learning and collaboration, which significantly boosted team morale and productivity.
CLIENT SERVICES MANAGER
Hiplink Software
01.2005 - 12.2012
- Led client service team, enhancing customer experience and resolving issues efficiently.
- Facilitated client transitions, improving service relationships and client satisfaction.
- Collaborated with sales, supporting client needs and demonstrating product capabilities.
- Mentored team members, fostering growth and achieving professional goals.
- Implemented strategies to meet KPIs, ensuring team performance and service excellence.
Certification
CAPM CERTIFICATION, Project Management Institute - 2018
ITIL V3 FOUNDATION, Loyalist Certification Services - 2011
ITIL V3 RELEASE CONTROL AND VALIDATION, Loyalist Certification Services - 2012