Summary
Overview
Work History
Education
Skills
Accomplishments
Published Work
References
Languages
Timeline
Generic

Christian Torstensen

Calgary,AB

Summary

Young professional that is skilled in various professional lines of work. Experience in construction and social services has prepared me for long/difficult shifts where various daily stressors are mitigated through dedicated leadership and situational awareness. Further experience working as a reporter and lab technician has highlighted the importance of intrinsic accountability and organization.

Overview

4
4
years of professional experience

Work History

Guest Experience Expert

Marriott Harbourstone Halifax
04.2023 - 08.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Grad Student Reporter

The Signal HFX
09.2022 - 01.2023
  • Captured excellent photos to provide imagery for stories.
  • Completed interviews that would provide the majority of information that is presented in news stories.
  • Developed a few stories on local artists, municipal policy and local government, local profiles.
  • Created content for TikTok and Instagram that focused on local news or long form informational videos.
  • Completed research, compiled data, and assisted in timely reporting.
  • Attended many press conferences to gather relevant information.

Guest Service Attendant

Pomroy Kananaskis Mountain Lodge
11.2021 - 08.2022
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Assistant Archivist

Provincial Archives Of New Brunswick
05.2021 - 08.2021
  • Researched and recorded origins, provenance and historical significance of archival materials.
  • Developed classification systems to facilitate public access to archived materials.
  • Streamlined usage by creating organizational systems for newly digitized records and documents.
  • Evaluated hundreds of records for accuracy, value and status of preservation.
  • Authenticated and appraised historical documents and archival materials on daily basis.
  • Skilled at working independently and collaboratively in a team environment.

Residential Youth Worker - Lead Support

Capital Family Services
10.2019 - 08.2021
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.

Education

Master - Journalism

The University of King’s College
Halifax, NS
05.2026

Bachelor of Arts - Double Major: Anthropology And History

The University of New Brunswick
Fredericton, NB
01.2022

Skills

  • Data Management
  • Photography and Cinematography Audio/Visual Editing
  • Forensic Analysis
  • Guest Services
  • Client Needs Assessment
  • Conflict Resolution/ Safety Planning
  • Strong Compositional Skills
  • Friendly, Positive Attitude
  • Analytical and Critical Thinking
  • Interpersonal Communication

Accomplishments

  • Had stories published on King’s student newspaper, The Signal.
  • Helped in the development of several children’s behavioral and social skills through programming.
  • Used taught conflict management and conflict avoidant skills to ensure each shift ended successfully (NVCI & ABA therapy).
  • Helped local artists market their displays across HRM area.
  • Produced audio/visual assets to artists to boost their marketing capabilities.
  • Knowledge of archival databases, I developed effective data management and organization skills.
  • Participated in the excavation/cataloging of lithics and human artifacts from the Fortress Louisburg, NS.

Published Work

  • Journalism Stories – Mural will link BIPOC communities, N.S. culture in downtown Halifax, https://signalhfx.ca/mural-will-link-bipoc-communities-n-s-culture-in-downtown-halifax/
  • Regional council committee requests report on leaf blower pollution, https://signalhfx.ca/regional-council-committee-requests-report-on-leaf-blower-pollution/
  • Photography Portfolio

References

  • Nick Flieger, Manager, Capital Family Services
  • Marlee Tomes, Manager, Marriott Harbourstone
  • Amy Scott, Professor/ Lab Coordinator and Manager, UNBF

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Guest Experience Expert

Marriott Harbourstone Halifax
04.2023 - 08.2023

Grad Student Reporter

The Signal HFX
09.2022 - 01.2023

Guest Service Attendant

Pomroy Kananaskis Mountain Lodge
11.2021 - 08.2022

Assistant Archivist

Provincial Archives Of New Brunswick
05.2021 - 08.2021

Residential Youth Worker - Lead Support

Capital Family Services
10.2019 - 08.2021

Master - Journalism

The University of King’s College

Bachelor of Arts - Double Major: Anthropology And History

The University of New Brunswick

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Christian Torstensen