Chris Swinney
Lake Forest
Summary
Dynamic Software Development Manager with expertise in SQL, business analysis, and stakeholder management. Proven ability to drive software enhancements and lead cross-functional teams to deliver projects on time and within budget.
Overview
21
21
years of professional experience
Work History
Software Development Manager
DecisionPoint Systems
Irvine, CA
05.2024 - 07.2026
- Designed and oversaw the creation of a customer portal, based on SQL Server, Python, and Javascript.
- Facilitated regular status meetings to track project progress and address any roadblocks effectively.
- Analyzed user feedback to drive enhancements and improve overall user experience in software products.
- Inspected final products for application uptime, overall performance and ease of use.
- Led sprint planning, reviews and retrospectives.
- Presented regular status updates to senior management, articulating project milestones and highlighting areas of concern to facilitate informed decisionmaking.
- Created user stories and requirements documentation via Jira
- Worked with business owners to create standardized operation and inventory processes.
- Led cross-functional teams to deliver software projects on time and within budget.
Manager, Business Process and Design
DecisionPoint
Irvine, CA
03.2021 - 05.2024
- Built system automation via API and direct DB interaction.
- Managed and configured Fresh ITSM.
- Worked with customers to determine requirements for ticket and service request submission.
- Led cross-functional teams to enhance project outcomes and align with organizational goals.
- Developed and implemented strategic initiatives to optimize operational efficiency across departments.
- Collaborated with stakeholders to streamline communication and improve project delivery timelines.
Senior System Analyst
Pomeroy
Remote
09.2016 - 03.2021
- Designed, developed, and managed a new SQL Server-based AR and AP billing system.
- Gathered requirements from multiple financial resources to ensure correct calculation, user experience, and system integration.
- Advised Development Tools team on design and development practices.
- Designed API and data exchange features to connect existing operational and customer platforms to the new company's architecture.
- Analyzed complex system requirements to enhance operational efficiency and support business objectives.
- Collaborated with cross-functional teams to design and implement innovative technology solutions for client challenges.
- Led system integration projects, ensuring alignment with organizational goals and stakeholder expectations.
- Streamlined workflows through process re-engineering, significantly reducing turnaround times on critical deliverables.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Developed custom software solutions to address unique business challenges, resulting in improved operations.
Senior Business Analyst
Tolt Solutions
Remote
02.2015 - 09.2016
- Created business cases for new product offerings.
- Worked with product, operations, and engineering personnel to determine the full range of requirements.
- Designed features to implement new offerings into existing applications.
- Created product introduction project plans, running from vendor management to post-implementation and support.
- Designed existing system and application alterations to integrate into new financial back-end
- Led cross-functional teams to define and implement business requirements for system enhancements.
- Analyzed complex data sets to identify trends, inform strategic decisions, and improve operational efficiency.
- Facilitated stakeholder workshops to gather requirements and ensure alignment on project objectives.
Senior Technical Business Analyst
IPass
Irvine, CA
02.2005 - 06.2014
- Designed, managed, and implemented a customer-facing portal. This portal includes:
• Oracle database
• API support for external applications
• Single sign on functionality using CAS
• Inventory and financial data display - Worked with customers to include their required product behaviors, including participation in beta testing.
- Worked with internal resources to determine proper customer experience.
- Migrated customers from existing portal, requiring an enhancement and overhaul of user management database structure.
- Created Agile user stories and waterfall-type requirements documents based on business requirements.
- Maintained user story backlog, prioritizing items according to business need.
- Managed Bangalore-based development and QA teams.
- Migrated business from existing support system, including import and restructuring of relevant database items.
- Created long-term project plans, including ROI analysis.
- Worked with business owners to define feature requirements to support new product offerings or operational enhancement
- Developed comprehensive business requirements documentation to align technology solutions with organizational goals.
- Managed user acceptance testing phases, coordinating feedback loops for continuous improvement of systems.
- Facilitated stakeholder workshops to gather insights, ensuring alignment on project objectives and deliverables.
- Mentored junior analysts, fostering a culture of knowledge sharing and professional development within the team.
- Led cross-functional teams to streamline business processes and enhance system integrations.
- Analyzed complex data sets to identify trends, improving operational efficiency by implementing strategic solutions.
- Spearheaded initiatives to optimize reporting tools, resulting in enhanced decision-making capabilities across departments.
- Optimized workflows through the implementation of automation tools, reducing manual effort and increasing accuracy.
- Improved project efficiency by streamlining communication between technical and business teams.
Skills
- Workload planning
- SQL
- Scrum master
- Managing schedules
- Business analysis
- Report writing
- Stakeholder management
- Oracle database
- Technical design review
- Software testing
- Continuous deployment
- Identifying backlogs
- Overseeing teams
- Documenting requirements
- Authoring reports
- Developing project plans
- Sprint tracking
Timeline
Software Development Manager
DecisionPoint Systems
05.2024 - 07.2026
Manager, Business Process and Design
DecisionPoint
03.2021 - 05.2024
Senior System Analyst
Pomeroy
09.2016 - 03.2021
Senior Business Analyst
Tolt Solutions
02.2015 - 09.2016
Senior Technical Business Analyst
IPass
02.2005 - 06.2014