Chris Sorace

• Cruise Wranglers go to Canada Place terminal, ensure people coming off of Cruise Ships are organized and accounted for and any changes between them and a scheduled guide that need to be made, can be made from on the ground right there in real time.
• Scheduler's help to aid the schedule management tour guides, to ensure we always have the correct coverage each day, and that time-off requests are met promptly.

References:

Scott Mason | Founder

Scott@vancouvertours.com

• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
• In position to resolve any emergency issues that guides may encounter throughout their tour (i.e. Missing/lost or late Guests, Lost items on buses or at tour stops, Medical Emergencies, etc.).
• Met any guests coming off cruise ships personally at Canada Place Cruise Ship Terminal and ensured they were correctly organized and placed onto correct busses.

References:

Scott Mason | Founder

Scott@vancouvertours.com

• Worked as part of a larger team to ensure each piece of live content was thoroughly evaluated, checked for bugs, and approved before being released to millions of users around the world.
• Was often involved in high level duties such as planning and creation of test plans.
• Utilized deep knowledge of EA and Industry wide software such as Perforce, Jira, Testrail.

References:

Tu Duong | Quality Designer

duong.tu@hotmail.com

• Helped design, innovate and release Live Campaigns which kept millions of users active and engaged within FIFA Ultimate Team throughout the year and brought in post-release revenue streams.
• Regularly collaborated with stakeholders from Marketing and Artwork teams to ensure deadlines were met on-time and at a high quality.
• Managed budget and selection process for new FUT Icons annually released each year. Worked closely on selection, design, and creation of Players and SBC Challenges.
• Design and creation of multiple programs such as Flashback Player SBC, Champions League Moments SBC & Europa League Moments SBC. Production feature owner of Team of the Week, FUT Champions, FUT Rivals, Man of the Match, Icons, Flashback SBC Challenges, Champions & Europa League SBC Challenges and Pro Player Items.

References:

Brad Mcintosh | Development Director

bradmc@ea.com | 407-728-8980

Freddie Bull | Live Content Producer

fbull@ea.com

Keith Cheng | Live Content Producer

kcheng@ea.com

• Responsible for the ownership of multiple new features such as Icons and Rivals along with other, smaller features.
• Devised multiple Test plans and strategies so that the features under my ownership were able to be tested in the most efficient and concise way possible.
• Features owned during my time were FUT Rivals, Icons, FUT Squad Battles, FUT Champions, Player Chemistry, Squad Building Challenges. Tools lead for the team responsible for any setting of events, modes or granting of items needed by the team for testing.
• Served as the main build master with access and permission to sign out and manage physical copies of game builds.
• Managed teams hardware tracking and hardware needs when someone needed a replacement console, screen or peripheral.
• Extremely proficient in Lift Live Tools, Microsoft Office 365, Hansoft, Jira, and Devtrack.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity as to Carry out day-day-day duties accurately and efficiently.

References:

Alex Schmidt | Game Designer

aschmidt@ea.com

Monty Bhinder | Producer

mbhinder@ea.com

Timothy Duong | Development Director

tduong@ea.com

• Responsible for owning multiple gameplay features at once such as Shooting, Physics, Trapping, Physical Play, Choreography, & Stadiums.
• Created and innovated methods in which to accurately test stat boosts caused by FIFA Ultimate Team's chemistry within FIFA's existing physics engine as well as improving the entire testing process for the checking of Stadiums to ensure a more detailed and through testing and recording of results.
• Worked closely with Producers, Software Engineers, and Animators in ensuring issues were not only found but also resolved in the most efficient manner possible.
• Worked deeply with FIFA testbed so that possible issues could be further examined using debug methods.
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References:

Samuel Rivera | Gameplay Producer

srivera@ea.com

Shaun Pejic | Gameplay Producer

spejic@ea.com

Kantcho Doskov | Gameplay Producer

kdoskov@ea.com

• Evaluated function, performance and design compliance of every product against design standards and customer needs
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
• Collaborated with developers and product owners to stay current on product features and intended functionality
• Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
• Provided subjective feedback to shape game development by applying personal and third-party taste profiles.

• Responsible for all Day-to-Day management of promotions staff. As well as design and theme of all events from artist lineups and venue, all the way down to promotional artwork.
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• Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
• Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
• Conducted target market research to scope out industry competition and identify advantageous trends
• Investigated and addressed business development challenges to proactively mitigate problems