Summary
Overview
Work History
Skills
Certification
Timeline
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Christopher Smith

Mississauga,Ontario

Summary

Dynamic Operations Manager with a proven track record at CLS Final Mile, excelling in process optimization and customer satisfaction. Expert in software implementation and team leadership, I successfully reduced operating costs while enhancing service quality. Adept at strategic planning and data analysis, I drive impactful results through innovative solutions and effective project coordination.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Implementation Manager

CLS Final Mile/Structube
Oakville, Ontario
10.2024 - Current
  • Coordinated system implementations with clients to ensure seamless transitions.
  • Assisted in training end-users on software functionalities and best practices.
  • Conducted quality assurance testing to verify system performance and reliability.
  • Managed configuration, installation and troubleshooting of applications and software for clients.
  • Conducted training sessions for users on how to use the newly implemented software program.

Operations Manager

CLS Final Mile/Bayshore Specialty RX
Oakville, Ontario
06.2022 - Current
  • Communicated with clients to address service inquiries and concerns.
  • Assisted in developing training materials for new employees.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Measured and reviewed performance via KPIs and metrics.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Skills

  • Operations management
  • Process optimization
  • Quality assurance
  • Software implementation
  • Customer satisfaction
  • Project coordination
  • Problem solving
  • Team leadership
  • Data analysis
  • Strategic planning

Certification

  • First Aid & CPR
  • ABA Certified
  • UMAB Certified

Timeline

Implementation Manager

CLS Final Mile/Structube
10.2024 - Current

Operations Manager

CLS Final Mile/Bayshore Specialty RX
06.2022 - Current

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Christopher Smith