Chris Shippee
Human Resources
Palm Desert
Summary
Dynamic insurance and healthcare professional with proven expertise in benefit plan design and customer service excellence. At Eisenhower Medical Center, led a $12M self-insured plan, enhancing efficiencies with a new HRIS system. Licensed insurance agent skilled in problem-solving, I've significantly improved client satisfaction and streamlined enrollment processes, demonstrating exceptional ability to meet diverse client needs.
Overview
30
30
years of professional experience
Work History
Independent Insurance Broker
Self
07.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual Medicare Insurance needs.
- Coordinated with carriers during enrollment process to ensure seamless enrollment for Medicare beneficiaries as quickly as possible.
- Developed customized presentations educating beneficiaries on the Medicare process and differences between A, B, C & D coverages.
- Educated prospective clients on the benefits of various Medicare insurance products to facilitate informed decision making.
- Conducted a comprehensive review of various insurance products, based on clients individual needs assessment and demographics, as well as health history, medications and preferred physician.
- Streamlined the insurance application process for clients, resulting in quicker approval times and policy issuance.
Sales Director
Mary Kay Inc./Self
05.2011 - Current
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Manager, Compensation & Benefits
Eisenhower Medical Center
12.2001 - 09.2010
- Managed budgets effectively, for a 12 million dollar self-insured employee benefit plan. Including annual plan design, reviewing monthly claims costs, prescription drug coverage costs and employee health wellness programs.
- Successfully managed and conducted annual enrollment process for employee base including, employee benefit fair, communication and enrollment process from beginning to end.
- Responsible for annual benefit plan review including, health insurance, life insurance, defined benefit and 401 (k) pension plans.
- Developed and maintained compensation and employee benefit programs for 3,000 employee based, 5 Star hospital
- Created and maintained compensation structure for new positions and salary positioning based on annual budget costs.
- Designed and implemented new HRIS system to ensure internal efficiencies and streamline processes.
Manager, Compensation & Benefits
Northern Arizona Healthcare
09.1994 - 01.2004
- Designed and maintained self-insured employee benefit plan for 2,500 employees for 3 hospital system in Northern Arizona.
- Responsible for design, implementation and annual review of employees benefit plans including health insurance, life insurance, defined benefit and 401 (k) pension plans.
- Responsible for the annual benefit enrollment process for 3 hospital system including educating employees on plan design changes annually, conducting annual benefits fair and completing enrollment process from start to finish.
- Designed, implemented and managed new HRIS system to streamline HR processes internally and create efficiencies throughout the system.
- Deigned and managed compensation program including creating job descriptions and salary positioning.
Education
Insurance Producer - Accident, Health Or Sickness, Life
Department of Insurance
State Of California 05.2001 -
Bachelor of Science - Management- HR Emphasis
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Licensed insurance agent
Benefit Plan design & implementation
Customer service
Problem-solving abilities
Timeline
Independent Insurance Broker
Self
07.2023 - Current
Sales Director
Mary Kay Inc./Self
05.2011 - Current
Manager, Compensation & Benefits
Eisenhower Medical Center
12.2001 - 09.2010
Insurance Producer - Accident, Health Or Sickness, Life
Department of Insurance
05.2001 -
Bachelor of Science - Management- HR Emphasis
University of Phoenix
05.2001 -
Manager, Compensation & Benefits
Northern Arizona Healthcare
09.1994 - 01.2004
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