Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Schofield

Dartmouth,NS

Summary

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Kent Building Supplies
06.2008 - Current
  • Devised processes to boost long-term business success and increase profit levels.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Training Specialist

Kent Building Supplies
06.2008 - Current
  • Tracked students and instructors leaves, attendance, scores and overall performance in databases.
  • Verified proper tracking in newly created databases of students and instructors leaves, attendance, scores and overall performance.
  • Documented participation and evaluated learning for each participant.
  • Traveled to client locations to conduct training classes.
  • Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
  • Developed training curricula and recommended programs that met instructional goals and objectives.
  • Coordinated administrative functions necessary to deliver and document training programs.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
  • Recruited and trained qualified instructors for training programs.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Developed training handbooks, computer tutorials and reference materials.

Education

Windsor Regional High School
Windsor, NS

Skills

  • Process Improvement Strategies
  • Staff Training
  • Project Management
  • Management
  • Tableau
  • Microsoft SharePoint
  • Customer Service
  • Oracle Database Management

Certification

  • Train The Trainer Equipment Training Specialist. December 2020
  • Standard First Aid W CPR C. December 2021
  • Fall Protection Equipment Inspection Certification March 2022
  • Urine Drug Collection Procedure and On Site Testing Procedure Training August 2022
  • Skillsoft Diversity, Equity, and Inclusion Certificate. September 2022
  • Fall Arrest Trainer Certification November 2022

Timeline

Operations Manager

Kent Building Supplies
06.2008 - Current

Training Specialist

Kent Building Supplies
06.2008 - Current

Windsor Regional High School

Similar Profiles

CREATE PROFILE
Chris Schofield