Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Schneider

Calgary,Canada

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

HMSHost
Calgary, Alberta
12.2023 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations and NSF regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Manager

Students' Union Association at the University of Calgary. The Den and Black Lounge
Calgary, Alberta
08.2021 - 12.2023
  • Managed a team of 20 employees and ensured smooth operation of the restaurant
  • Created and maintained positive relationships with customers and vendors
  • Conducted regular staff training sessions to improve service quality
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Created monthly reports for senior management summarizing operational performance metrics
  • Coached, trained and mentored team members in order to improve their job performance
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement
  • Assessed team members skillsets and assigned tasks accordingly for operational efficiency
  • Developed annual goals for each department based on market trends and competitive analysis

General Manager

Graduates Students' Association University of Calgary. The Last Defense Lounge
Calgary, Alberta
06.2014 - 03.2020
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Education

High School Diploma -

Daytona Beach Community College
Daytona Beach, Florida
05-1995

Skills

  • Restaurant Management Operations
  • Customer Service
  • Marketing
  • Inventory Management
  • Staff Training
  • Budgeting and Financial Planning
  • Menu Planning
  • Food Safety and Hygeine
  • Staff Development
  • Performance Evaluations
  • Time Managemnt
  • Staff Management
  • Budget Control
  • Financial Management
  • Expense Tracking
  • Team Leadership
  • Schedule Preperation

Certification

  • Proserve Certified - AGLC
  • Protect Certified - AGLC
  • Food Safe Certificate

Timeline

General Manager

HMSHost
12.2023 - Current

Manager

Students' Union Association at the University of Calgary. The Den and Black Lounge
08.2021 - 12.2023

General Manager

Graduates Students' Association University of Calgary. The Last Defense Lounge
06.2014 - 03.2020

High School Diploma -

Daytona Beach Community College

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Chris Schneider