Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Chris Roberston

Summary

With extensive experience in the building supply and construction/renovation industry, my passion is to contribute to a team-oriented company that emphasizes exceptional customer experiences. My expertise in service and warranty management, combined with a strong understanding of operations, provides valuable assets to a dynamic organization focused on growth and collaboration. As a Warranty Specialist, I have built a proven track record in diagnostics, repairs, and customer service, consistently delivering effective solutions. Skilled in troubleshooting, providing technical support, and documenting processes to ensure efficient warranty claim resolutions. My ability to collaborate effectively and adapt to evolving environments allows me to consistently drive positive results. By blending technical expertise with a commitment to quality and reliability, I strive to achieve the best outcomes.

Overview

23
23
years of professional experience

Work History

Service & Warranty Technician

Minto Communities
01.2022 - Current
  • Manage all aspects of warrantable repairs and supervise trade contractors to ensure high-quality work and customer satisfaction.
  • Lead pre-delivery orientations, key handovers, and client walk throughs, delivering a seamless and positive experience for homeowners.
  • Facilitated cross-functional collaboration between sales and service teams to streamline processes and improve communication regarding warranty matters.
  • Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.

President/Owner

Garage Plan-it
01.2007 - 01.2022
  • Oversaw all business operations, including budgeting, scheduling, purchasing, and client acquisition and retention.
  • Specialized in custom garage interior finishes, epoxy floor coatings, and a variety of custom interior and exterior renovations.
  • Led the company to success by upholding high standards in customer service and operations, while fostering a strong, collaborative team culture.


Operations Manager

Totem Building Supplies
01.2002 - 01.2010

Developed and managed store operations budgets and represented Totem in customer-facing events and charitable initiatives

  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.

Education

Bachelor of Arts - Management

Briar Cliff University
Iowa
01-1998

High School Diploma -

Sir Winston High School
Calgary, AB
01-1994

Skills

  • Excellent Relationship Management
  • Effective Customer Communication
  • Effective Time Management
  • Project Coordination
  • Project Deadline Management
  • Collaborative Teamwork
  • Self-Motivated Performance
  • Ownership of responsibilities
  • Teamwork and collaboration
  • Customer service

Achievements

  • The Avid Service Award I was recognized with the Avid Service Award for achieving exceptional customer satisfaction, ranking in the top 5% nationwide. This prestigious award highlights my commitment to excellence in service and professionalism, as reflected in the positive feedbacks I received from customers. The recognition is based on performance, directly tied to customer satisfaction scores, showcasing my dedication to providing outstanding service. Avid Ratings - 2023
  • Avid Gold Award – Our team was honored with the Avid Gold Award for achieving the highest customer experience score in Alberta. Avid Ratings - 2023. This recognition highlights our collective commitment to delivering exceptional service and ensuring outstanding customer satisfaction.
  • Avid Diamond Award – Our team was proudly recognized with the Avid Diamond Award for achieving the highest customer experience score in Canada. Avid Ratings - 2022. This prestigious award reflects our collective dedication to excellence in service and our commitment to delivering exceptional customer satisfaction across the country.

Timeline

Service & Warranty Technician

Minto Communities
01.2022 - Current

President/Owner

Garage Plan-it
01.2007 - 01.2022

Operations Manager

Totem Building Supplies
01.2002 - 01.2010

Bachelor of Arts - Management

Briar Cliff University

High School Diploma -

Sir Winston High School
Chris Roberston