Chris Robblee
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Ottawa Police Service
Ottawa
09.2020 - Current
- Ensure staffing levels are adequate, call in overtime as required
- Attendance in OSL
- Deal with escalated complaints, both internal and external
- Staff reviews in Talent Management System
- Liaise with Communications Centre Shift Manager
- Liaise with Frontline Sergeants, Staff Sergeants and Duty Inspectors
- Provide support to members
Acting Shift Manager
Ottawa Police Service
Ottawa
04.2012 - 09.2020
- Ensure policy and procedure are being adhered to
- Ensure service level objectives are met
- Understanding the equipment, bypass procedures as well as the Business Continuity Plan
- Update Divisional Staff Sergeants, Duty Inspectors as well as members of the Command Centre
- Support to members
Police Communicator
Ottawa Police Service
Ottawa
09.2001 - 09.2020
- Answering 911 calls and downstream to appropriate agency
- Answering other emergency calls, outside agencies and internal calls
- Radio dispatching officers to emergency and non emergency calls while providing updates
- Running names and license plates on CPIC and Paris
- Provide operational support to Officers
- Deal with outside agencies - Ambulance, Fire, City and other Police Services
Scheduling and Attendance Analyst
Ottawa Police Service
Ottawa
01.2019 - 05.2019
- Auditing OSL and duty rosters to ensure information is consistent and accurate
- Analyzing OSL to correct any breaches in Paid Duty
- Training Front LIne Supervisors on OSL's Employee Planner
Education
Bachelor of Arts - Communications
Carleton University
Ottawa, ON05-2000
Skills
- Twenty plus years in Customer Service and Customer Satisfaction
- Proven strength in teaching and leadership
- Strong believer in Team Work
- Ability to work in French and English
- Excellent time management skills
Certification
Ontario Police College Civilian Supervisor Course
Timeline
Shift Supervisor
Ottawa Police Service
09.2020 - Current
Scheduling and Attendance Analyst
Ottawa Police Service
01.2019 - 05.2019
Acting Shift Manager
Ottawa Police Service
04.2012 - 09.2020
Police Communicator
Ottawa Police Service
09.2001 - 09.2020
Bachelor of Arts - Communications
Carleton University
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