Chris Reid
Edmonton,AB
Summary
A dynamic leader and current owner of Vanguard Exteriors, excel in driving operational excellence and customer satisfaction, achieving significant repeat business through exceptional relationship building and project management. Skilled in roofing performance and team leadership, consistently enhance business performance and foster a culture of collaboration and efficiency. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience in the roofing and siding industry. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Vanguard Exteriors
06.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
High School Diploma -
Keswick High School
Keswick, ON06.2001
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Project Management
Business Management
Client Service
Business Planning
Project estimating
Staff Management
Marketing
Team Oversight
Financial Management
Staff hiring
Business marketing
Consulting
Employee Development
Delegation
Training Management
Staff Scheduling
Schedule Management
Business Leadership
Quality Assurance
Goal Setting
Scheduling
Effective leader
Team Leadership
Customer Service Management
Decision-Making
Customer Service
Certification
- Certified CSTS
- Certified Fall protection
- Certified WHIMIS
Timeline
Owner
Vanguard Exteriors
06.2011 - Current
High School Diploma -
High School Diploma -
Keswick High School