Chris Racicot
British Columbia
Summary
Customer support professional with extensive experience in managing support teams and driving customer satisfaction. Known for fostering teamwork and adaptability in dynamic environments. Recognized for problem resolution and communication skills.
Overview
14
14
years of professional experience
Work History
Customer Support Manager
GreenGeeks LLC
05.2014 - Current
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
Customer Support Team Lead
GreenGeeks LLC.
05.2012 - 05.2014
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined support processes for improved efficiency and reduced response times.
- Established open communication channels within the team, promoting collaboration and innovation in problemsolving.
- Provided regular feedback to team members on their performance, fostering growth and development opportunities.
Customer Support Agent
GreenGeeks LLC.
10.2010 - 05.2012
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
Education
High School Diploma -
Ashcroft Secondary
Ashcroft, BCSkills
- Customer relations
- CRM software expertise
- Account management
- Customer service
- Training and mentoring
- Escalation handling
Languages
English
Native or Bilingual
Timeline
Customer Support Manager
GreenGeeks LLC
05.2014 - Current
Customer Support Team Lead
GreenGeeks LLC.
05.2012 - 05.2014
Customer Support Agent
GreenGeeks LLC.
10.2010 - 05.2012
High School Diploma -
Ashcroft Secondary
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