Chris Pratt
Discovery Bay
Summary
Received recognition for outstanding performance across multiple organizations.
Supported the professional growth of six employees, leading to their promotions.
Achieved OSHA certification for workplace safety compliance.
Obtained forklift certification for safe operation.
Overview
2027
2027
years of professional experience
Work History
Regional Manager/NorCal
Peet's Coffee
Concord, CA
01.2023 - Current
- Supervised 25 drivers during store visits, maintaining high standards and accountability.
- Assisted in managing monthly regional P&L responsibilities.
- Supported team alignment with company vision and mission statement.
- Guided and mentored team members for skill development.
- Tracked and reported monthly KPI standards.
- Implemented store sales strategies to achieve at least a 3% weekly sales increase by route.
- Collaborated with store managers and decision-makers to promote permanent displays and shippers.
- Achieved year-over-year sales growth.
- Ranked 2nd in company sales volume.
- Achieved lowest employee turnover rates.
- Recognized as 2023 Regional Manager of the Year across the company.
Route Salesman/Delivery Driver
Peet's Coffee
Concord, CA
05.2019 - 01.2023
- Processed customer orders promptly.
- Assisted in maintaining product inventory.
- Supported promotion and sales of new products.
- Managed merchandise accounts efficiently.
- Restocked shelves with products regularly.
- Monitored company directives and responded accordingly.
- Executed company expectations and adhered to deadlines.
STORE OWNER
PARTY GIANT
Tracy, CA
01.2017 - 01.2019
- Managed daily operations effectively.
- Established an LLC for business ventures.
- Developed a business from the ground up.
- Collaborated with up to 30 vendors and companies for products and services.
- Oversaw all financial aspects of the company.
STORE MANAGER
PARTY CITY
San Lorenzo, CA
01.2009 - 01.2017
- Ensured compliance of operating policies and procedures, visual / merchandising standards through intensive store visits, high standards, and accountability.
- Responsibilities included vacation relief for District Manager, assisted with Grand Openings for new stores.
- Market & District Manager in training, covering three additional stores and performing some duties of a District Manager.
- Lead Trainer for proper truck unloading process for Western Region.
- Regular activities entailed processing of payroll, scheduling of all shifts, cash handling, bank deposits, register cash pulls, register audits, and accountability.
- Assist with maximizing stores profits by controlling expenses and protecting the company's assets.
- Responsible for the setting of company plan-o-grams, seasonal flows monthly, monthly store signing and placement changes.
- Assist with the meeting or exceeding of company set sales goals. Pilot new company store tests.
- Follow procedures and guidelines in accordance with Federal and State Labor laws.
- Responsible for hiring, training and developing of associates, terminations, and disciplinary actions.
- Managed staff ranging from 60 - 75 employees, completed weekly payroll, and created schedule for all store departments.
- Plan and execute regular inventory, work with various buyers and merchandisers, and handle all store supply ordering.
- Directly responsible for as well as ensuring high, quality customer relations.
- Delivered sales volume growth over prior year.
- Had best retention numbers in the Region.
- Reduced shrink by 23% in my 2nd year in position.
STORE MANAGER
ROSS DEPARTMENT STORES
Pleasant Hill, CA
01.2005 - 01.2009
- Ensured compliance of operating policies and procedures, visual / merchandising standards through intensive store visits, high standards, and accountability.
- Responsibilities included vacation relief for District Manager, assisted with Grand Openings for new stores.
- Market & District Manager in training, covering three additional stores and performing some duties of a District Manager.
- Lead Trainer for proper truck unloading process for Western Region.
- Regular activities entailed processing of payroll, scheduling of all shifts, cash handling, bank deposits, register cash pulls, register audits, and accountability.
- Assist with maximizing stores profits by controlling expenses and protecting the company's assets.
- Responsible for the setting of company plan-o-grams, seasonal flows monthly, monthly store signing and placement changes.
- Assist with the meeting or exceeding of company set sales goals. Pilot new company store tests.
- Follow procedures and guidelines in accordance with Federal and State Labor laws.
- Responsible for hiring, training and developing of associates, terminations, and disciplinary actions.
- Managed staff ranging from 60 - 75 employees, completed weekly payroll, and created schedule for all store departments.
- Plan and execute regular inventory, work with various buyers and merchandisers, and handle all store supply ordering.
- Directly responsible for as well as ensuring high, quality customer relations.
STORE MANAGER
Big Lots
Concord, CA
01.2003 - 01.2005
- Managed daily operations of store and supervised approximately 40 associates.
- Scheduled staff shifts, completed payroll, and provided performance coaching and mentoring.
- Monitored compliance with human resources policies and addressed customer incidents.
- Assisted in store remodels and supported grand opening events.
- Coordinated regular inventory activities with buyers and merchandisers, and managed store supply orders.
- Verified merchandise placement according to specified plan-o-grams.
- Conducted hiring, training, and development of associates, including terminations and disciplinary actions.
- Processed payroll, scheduled shifts, handled bank deposits, and performed register cash pulls and audits.
- Achieved a 7% increase in sales volume during first full year as manager.
- Recognized as Manager of the Year in 2004 for the region.
ASSISTANT MANAGER
SAFEWAY
Martinez, CA
1992 - 01.2003
- Ensured compliance of operating policies and procedures, visual / merchandising standards through intensive store visits, high standards, and accountability.
- Assist with maximizing stores profits by controlling expenses and protecting the company's assets.
- Assist with the meeting or exceeding of company set sales goals.
- Follow procedures and guidelines in accordance with Federal and State Labor laws.
- Responsible for hiring, the training and developing of associates, terminations, and disciplinary actions.
- Managed staff ranging from 100 - 150 employees, completed weekly payroll, and created schedule for all store departments.
- Plan and execute floor / display sets, work with various buyers and merchandisers.
- Directly responsible for and ensuring high, quality customer relations.
Education
General Education - undefined
Diablo Valley College
Skills
- Utilized Microsoft tools to support team projects and enhance productivity
- Provided guidance and support in mentoring team members to achieve their professional goals
Timeline
Regional Manager/NorCal
Peet's Coffee
01.2023 - Current
Route Salesman/Delivery Driver
Peet's Coffee
05.2019 - 01.2023
STORE OWNER
PARTY GIANT
01.2017 - 01.2019
STORE MANAGER
PARTY CITY
01.2009 - 01.2017
STORE MANAGER
ROSS DEPARTMENT STORES
01.2005 - 01.2009
STORE MANAGER
Big Lots
01.2003 - 01.2005
General Education - undefined
Diablo Valley College
ASSISTANT MANAGER
SAFEWAY
1992 - 01.2003