CHRIS PENEDER
Mississauga,ON
Summary
A talented, passionate leaders with a proven record of delighting customers and growing sales for more than10 years. Possessing extensive training, knowledge and experience working with both SAP and the Legacy systems. Gained many of the managerial required skills throughout the time with Loblaws and Whole Foods Market. Am able to manage30+ employees and Schedule for large group of65+.
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Produce Manager
No Frills
01.2024 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Improved produce department efficiency by implementing streamlined inventory management processes.
FT Produce Clerk (Associate)
No Frills
08.2023 - 12.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Produce Associate Team Leader
Whole Foods Market
07.2022 - 06.2023
- Trained new employees in proper safety protocols, customer service policies, and store operations procedures
- Ensured compliance with company standards regarding quality assurance, sanitation, health, and safety regulations
- Conducted regular performance reviews with team members providing constructive feedback when needed
- Collaborated with other departments to coordinate promotions and special events
- Developed efficient methods for stocking shelves, rotating product, and handling customer inquiries
- Managed the ordering process for produce products including tracking shipments and verifying invoices
- Performed periodic audits of merchandise displays to guarantee accuracy in pricing and labeling
- Created weekly schedules for staff members based on projected needs and customer demands
- Introduced new products sourced from local farms to expand inventory variety and support regional agriculture.
- Implemented efficient scheduling practices to optimize staffing levels during peak times and reduce labor costs.
Customer Service
Real Canadian Superstore
12.2019 - 07.2022
- Scheduling
- Delegating tasks
- Merchandising
- Pricing integrity
- Ordering
- Scraping
- Rotation
- Receiving
- LAR
- Inventory counts & adjustments
Real Canadian Superstore
10.2015 - 12.2019
Real Canadian Superstore
10.2013 - 10.2015
Real Canadian Superstore
01.2009 - 10.2013
- Communicating, delegating and following up on daily tasks that are assigned to the
- Front End Associates (including Head Cashiers, Cashiers and Lot Associates)
- Setting clear performance expectations, regularly documenting performance, delivering performance feedback and motivating team
- Teaching and training associates on how to reduce shrink
- Recognizing and rewarding good performance based on feedback from Voice of the
- Customer survey
- Ensuring all paperwork and procedures are completed according to standard operating procedure
- Work with vendors, merchants, Assistant Store Managers and Store Managers
- Scheduling Associates for effective coverage
- Ensuring all required training is provided on Superstore policies, procedures, reports, and culture
- Developing associates and future leaders via position-based core curriculum learning program
- Follow-up on Customer issues and own the resolution process inside the store to ensure customer satisfaction is achieved
Grocery Clerk
Real Canadian Superstore
11.2007 - 01.2009
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
Education
Sheridan College
05.1995
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Loyola Catholic Secondary School
06.1994
Skills
- Team Contribution
- Team Meetings
- Effective Planning
- Pallet Jacks
- Team Goals
- Product Display
- Stocking and Replenishing
- Team Interaction
- Price Checking
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Merchandising Produce
- Retail management experience
- Customer service
- Retail inventory management
- Operational efficiency
- Inventory counting
- Merchandising strategies
Timeline
Produce Manager
No Frills
01.2024 - Current
FT Produce Clerk (Associate)
No Frills
08.2023 - 12.2023
Produce Associate Team Leader
Whole Foods Market
07.2022 - 06.2023
Customer Service
Real Canadian Superstore
12.2019 - 07.2022
Real Canadian Superstore
10.2015 - 12.2019
Real Canadian Superstore
10.2013 - 10.2015
Real Canadian Superstore
01.2009 - 10.2013
Grocery Clerk
Real Canadian Superstore
11.2007 - 01.2009
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Loyola Catholic Secondary School
Sheridan College
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