Chris Olmos
Sylmar
Summary
To become associated with a professional firm where management/customer care experience, leadership and responsibility can be utilized
Overview
25
25
years of professional experience
Work History
Specialist, Customer & Sales Support
TriMark R.W. Smith
San Diego
06.2021 - 03.2026
- Processed and entered quotes, bids, orders, and projects efficiently. Assisted customers throughout the bidding process with clarity and support. Provided timely updates on projects and orders to customers. Maintained positive working relationships with customers, co-workers, and vendors. Kept current with product lines and explained features, benefits, and technical aspects to customers. Guided associates in selecting suitable heavy-duty restaurant equipment based on customer needs and budget. Shared responsibility for compliance and adhered to procedures. Represented the company professionally in communications with customers, vendors, and co-workers.
Account Manager
Preferred Marketing Group
Chatsworth
11.2004 - 06.2021
- Account manager for the firm’s top Dealers/Customers which generate 70% of the firm’s revenue. Maintain a good working relationship with Dealers/Customers, Manufacturers, Corporate Personnel & Field staff. Prepare quotes with accuracy and negotiate projects in order to generate positive revenue for the company. Provide customers with product information including pricing, quality and lead-time(s)/shipping. Provide positive solutions to customer needs or problems. Develop new business with existing and new customers, in order to fulfill the company’s pipeline. Process quotes, quality and enter the information into the firms POS. Co-ordinate Start-up’s/Demos of equipment with customers/end-users.
Customer Service & Ticket Sales Agent
Los Angeles Dodgers
04.2004 - 10.2004
- Customer Service and Ticket Sales Agent with outstanding customer service, interpersonal, listening and organizational skills. Process telephone ticket sales orders, answer customer questions and resolve customer issues/problems in a fast-paced environment and handle heavy inbound telephone activity call center environment. Other related tasks assigned include in-park customer service assisting customers with seat relocation and general questions and concerns for a fan-friendly experience, along with stadium tours to the general public.
Customer Care Representative
Precision Dynamics Corporation
San Fernando
05.2001 - 06.2003
- Facilitated communication between customers and sales/service teams. Processed customer orders and entered data into the system. Tracked shipments and delivery points as needed. Provided information and messaging support for regional sales managers and national sales teams. Conducted follow-up calls to assess customer satisfaction. Assisted in crowd control surveys. Participated in trade shows as required.
Skills
- Proficient in promoting the company and its products through excellent communication skills
- Successfully establish and maintain a lasting client relationship by satisfying customer needs
- Self-motivating and work well with little or no supervision
- Able to motivate others and provide positive results in a team situation
Computer Skills
- Assisted in managing Salesforce specifications and pathways to enhance operational efficiency.
- Supported document creation and editing using Microsoft Office, Dayforce, Webex & Adobe Acrobat.
- Contributed to team efforts in maintaining data integrity within TDF and SX systems.
- Proficient with AutoQuotes program.
Timeline
Specialist, Customer & Sales Support
TriMark R.W. Smith
06.2021 - 03.2026
Account Manager
Preferred Marketing Group
11.2004 - 06.2021
Customer Service & Ticket Sales Agent
Los Angeles Dodgers
04.2004 - 10.2004
Customer Care Representative
Precision Dynamics Corporation
05.2001 - 06.2003