Chris Mulhern

Provide operational direction for the Compliance & Standards team enforcing the city and regional bylaws.

• Chair Major Events working group for over a decade (Police, Fire, EMS and Universities) coordinating high level strategic goals and operational requirements (St. Patrick Day and Homecoming and Trucker Convoy response)
• Acting Director in the absence of Director to lead team, participate on corporate committees, initiatives and citywide projects
• Operational oversight of $2.5M budget framework including fleet, major events and developed a sectional business plan, staffing models and budget alignment reports offsetting budget pressures by 30% through staffing alignments and increased parking fine collection
• Draft and update bylaws (Fire Routes, Accessible parking, Noise and Nuisance Control Bylaws) though technical policy consideration and community needs assessment including public consultation.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Defined clear targets and objectives and communicated to other team members and coordinate education campaigns, public meetings/engagement and public reports.
• Recruit and provide direction, coaching and discipline to Compliance team member and conduct annual performance reviews aligning with divisional goals and business plans
• Maintain healthy and safe work environment with protocols aligning with Provincial and Regional and internal health measures
• Adhere to best industry practice, current legislations and public engagement and empowerment.

• Provided inspection services as a Certified Property Standards Officer with respect to Building Code Act and Property Standards Bylaw and Planning Act
• Maintained adherence to industry regulations, minimizing risk exposure for the organization.
• Actively worked with Building Inspectors, Zoning officials and Fire Prevention Officers to ensure multi-jurisdictional compliance under Building Code Act and Fire Code legislative authorities
• Organized and detail-oriented investigations that increased efficiencies to workload by 15% and initiated statistic reporting to Manager of Licensing

• Provided daily bylaw services to the public in a timely, often friendly and impartial manner
• Worked flexible hours across night, weekend and holiday shifts
• Attended Provincial Offences Court and provided evidence under oath based on investigations of by-law contraventions
• Maintained a 90% first appearance settlements and higher conviction rate through detailed prosecution briefs

• Provided investigative services as OSPCA Agent within Oakville and Milton jurisdiction and responded to complaints of animal cruelty and criminal code concerns
• Educated public with respect to animal related by-laws and enforced provincial legislation (i.e DOLA, OSPCA Act, Criminal Code of Canada and Municipal By-laws)
• Adhered to MFIPPA privacy legislation
• Informed clients of policies and procedures and maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.