CHRIS MCNICHOLAS
Westbrook Truck Repair
Kingston,ON
31
years of professional experience
Experienced service and operations leader with a strong background in scheduling, repair order management, parts inventory control, budget oversight, and team coordination across dealership and truck repair environments.
Work History
Service Manager
4 Years 7 Months- Streamlined service department flow through effective daily scheduling and workflow management.
- Coordinated workflow to enhance repair shop operations for Westbrook Truck Repair service department.
- Managed parts inventory to ensure timely customer service support.
- Ensured availability of necessary supplies to support daily operations. by reviewing inventory and placing orders.
General Manager
2 Years- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led department managers to align daily workflows with dealership goals.
- Developed customer relationships with fleet accounts, owner-operators, and transport partners.
- Reviewed service schedules, repair orders, and shop activity for Kenworth truck operations.
General Manager of Operations
24 Years 3 Months- Directed dealership operations across international sales, service, parts, and delivery teams.
- Led department managers through staffing, scheduling, and daily operational priorities.
- Reviewed operating reports, budgets, and performance trends for executive decision-making.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Negotiated with suppliers and partners to support international dealership operations.
Education
High School Diploma
Skills
Service scheduling
Repair order management
Parts inventory control
Dealership management system
Budget oversight
Fleet account management
Timeline
Service Manager
Westbrook Truck Repair
09.2021 - 04.2026Read More
General Manager
Kenworth dealership
08.2019 - 08.2021Read More
General Manager of Operations
International Dealership
06.1995 - 09.2019Read More
Sydenham High School
High School Diploma
Read More