Summary
Overview
Work History
Education
Skills
Relevant Project Experience
Specialized Expertise
Timeline
Generic
Chris McMullen

Chris McMullen

Innisfil,ON

Summary

Driven and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and build on skill set and provide training opportunities to team members and customer base.

Overview

26
26
years of professional experience

Work History

Retrofit Technical Sales

Toromont
05.2019 - Current
  • Perform site audits and prepare reports outlining deficiencies and obsolescence.
  • Responsible for solutions in retrofit and sales of retrofit projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.

Technical Communicator

Toromont
01.2012 - 05.2019
  • Execute technical support to Power Systems personnel and customer base through external research and Cat’s product support network.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Prepare and conduct presentations for service and factory technical communication meetings.
  • Conduct training for service techs and customers; utilize class course and site-specific formats.
  • Provide service tool training in site-specific applications as part of troubleshooting / test verification (e.g. Power Analyzer, Vibration tool.

Field Service Technician level 3

Toromont
11.1997 - 01.2012
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Education

Skills

  • Problem-Solving
  • Analytical Thinking
  • Troubleshooting
  • Self-Directed
  • Active Listening
  • Quality Assurance

Relevant Project Experience

  • Service repair, Maintenance and installation of control for EPG
  • Retrofit projects for Global adjustment, Peak shave controls
  • Retrofit of vintage units for parallel operation
  • System tuning and troubleshooting on complex prime power systems for mining operations
  • Rebuild and troubleshoot diesel and Gas generator systems
  • Non Cat generators and controls
  • Service Trainer for EPG

Specialized Expertise

  • Cat branded control systems
  • Woodward controls specific to governors, synchronizers and load share modules
  • Electronic type Diesel fuel systems
  • System design for generator support both in stand-by and prime applications
  • Technical Sales experience selling switchgear and control retrofits

Timeline

Retrofit Technical Sales

Toromont
05.2019 - Current

Technical Communicator

Toromont
01.2012 - 05.2019

Field Service Technician level 3

Toromont
11.1997 - 01.2012

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Chris McMullen