Chris McAllister
Toronto
Summary
Dynamic sales and operations professional with a proven track record across multiple industries, enhancing sales strategies and customer service processes. Expert in sales funnel management and team building, I've driven significant growth and maintained a 95% customer approval score. Skilled in leveraging strategic planning and effective selling techniques to exceed sales targets and foster long-term business relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Resume Target
10.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships, increasing sales traffic by 18%.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases, maintaining above a 50% sales target.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
Sales Associate
Long & McQuade
09.2023 - 10.2024
- Engaged with customers to effectively build rapport and lasting relationships. Effectively upselling warranties, repairs and future sales with the company.
- Solved customer challenges by offering relevant products and services, consistently maintaining the highest sales numbers in the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise in the acoustic guitar department, increasing sales in the department 27% year over year.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked as point of contact for large-scale accounts with orders over $10,000 in spend. Organized delivery, invoicing and order accuracy.
Account Manager
CH Robinson
04.2022 - 09.2023
- Managed portfolio of over 100 accounts totaling over $75,000 in monthly sales.
- Set and achieved company-defined sales and business development goals, including onboarding over 50 new clients.
- Maintained current knowledge of evolving changes in themarketplace.
- Consulted with businesses to supply accurate product and service information.
- Contacted regular and prospective customers to explain product features and solicit orders, including cold calling new leads, prospecting previously worked with customers and outside sources to garner new business.
- Created proposals for new and repeat customer business transactions, streamlining and automating operations to ease both sides of business.
Operations Coordinator
CH Robinson
06.2020 - 04.2022
- Oversaw day-to-day operations of largest account in Canada, totaling over 3 million in annual spend.
- Implemented troubleshooting, root cause analysis and issue resolution, on customer side and internally.
- Collaborated with capacity managers to evaluate needs and optimize operational plans.
- Worked with vendors to book appointments, anticipate volume and streamline operation.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
Customer Service Manager
Chairish
09.2017 - 06.2020
- Followed through with client requests to resolve problems, using Zendesk and internal tools to track progress and outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty, maintaining a 95% customer approval score.
- Actively listened to customers, handled concerns quickly and became the point of contact for escalation situations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Worked as point of contact between customer support and shipping teams.
Education
Bachelor of Arts - Music Research
McGill University
Montreal, QC05-2015
International Baccalaureate Honours -
Korah Collegiate And Vocational School
Sault Ste Marie, ON05-2011
Skills
- Sales strategy development
- Sales funnel management
- Customer service
- Strategic planning
- Objection handling
- Sales strategy optimization
- Sales reporting
- Team building
- Client acquisition
- Effective selling techniques
- Operations
Accomplishments
- Built a portfolio of more than 100 small businesses in Canada totaling more than $75,000 in monthly shipping spend inside of 12 months.
- Achieved customer success rating of 96%, while minimizing cost to company through effectively helping customers with shipping disputes, damaged inventory and miscellaneous complaints.
- Exceeding monthly sales goal of $25,000 by using consultative sales with customers, maintaining above a 50% conversion rate on call-ins.
Certification
- Consultative Sales - Harvard Continuing Education
- Zendesk Expert Trained
- Salesforce Level 1 Trained
- Advanced Excel - IBM Training
- Data Analytics - IBM Training
- Shipping and Logistics Analysis - Internal Training Program at CH Robinson
- CPR/AED Red Cross Certification
- Grade 10 RCMP Guitar Level
- Grade 8 RCMP Piano Level
- Early Childhood Education Certificate - Music Specialization
Timeline
Sales Supervisor
Resume Target
10.2024 - Current
Sales Associate
Long & McQuade
09.2023 - 10.2024
Account Manager
CH Robinson
04.2022 - 09.2023
Operations Coordinator
CH Robinson
06.2020 - 04.2022
Customer Service Manager
Chairish
09.2017 - 06.2020
Bachelor of Arts - Music Research
McGill University
International Baccalaureate Honours -
Korah Collegiate And Vocational School
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