Chris Massey

Responsible for all aspects of the Information Security Strategy design and deployment and Security Operations. Further responsible for Infrastructure Operations.

• Ownership and management of KSCU on-premise infrastructure and cloud tenants (Azure, M365)
• Ownership of Information Security improvement program
• Ensure banking system availability through well defined monitoring and maintenance procedures, along with controlled release and update management
• Lead team of system engineers and administrators to manage and maintain existing infrastructure and deploy new technologies
• Develop IT Infrastructure Strategy
• Responsible for IT Operational budget definition and management
• Propose, Design and Deliver solutions aligned with strategy and to enforce policy
• Personnel and performance management including coaching, disciplinary and recruitment process
• Develop training plans to ensure team is skilled with existing and new technologies
• Run procurement process for new solutions, services and contracts

Key Successes

• Migrated on-premise MS Exchange email system to Exchange Online
• Designed and managed implementation of a new enterprise file storage solution leveraging Sharepoint Online
• Defined IT Security Program to implement a NIST based framework to meet regulatory requirements
• Procured and onboarded multi-faceted Managed Security Service
• Significantly reduced data centre outages through deployment of enhanced maintenance procedures, monitoring and alerting
• Implemented Microsoft Defender XDR suite of tools across the organisation

Lead a team of multi-discipline technical and project support resources to deliver Information Security driven business change.

Principle activities include :

• Run procurement process from RFI/RFP through to contract signature
• Business case generation
• Requirements gathering
• Build, recruit and structure team according to skill requirements
• Publish plan for delivery and report regularly at various programme and portfolio forums
• Develop detailed global communications plan to inform stakeholders and impacted community of change initiative, content appropriate for language, culture and ability
• Facilitate training and education workshops and seminars for impacted user groups
• Manage and mentor team members
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.

Key Project Successes

• Global deployment of Multi-Factor Authentication across multi-cultural retail and warehouse network
• Global deployment of online IT Learning to all staff

A hands-on managerial role as part of the Senior Leadership Team responsible for the IT functions across the business.

Principle responsibilities

• Definition and ownership of IT Strategy and associated budgets to support business development plan
• Liaise with business leads to identify opportunities for improvement through appropriate application of technology
• Responsible for all IT equipment and service procurement
• Transformation and management of the Help Desk culture to one of service and business support

Build and manage a multi-discipline team to deliver a number of key projects, including :

• CRM product selection and implementation
• LAN redesign and equipment refresh
• Office 365 (including Sharepoint) implementation
• Migration of legacy desktop software to web applications

Review and renegotiate service and maintenance contracts

• Third party system suppliers
• Warehouse Management System support
• Transport Planning System support
• Telecoms providers
• SAP support

• Define process and framework for Project Initiation and Delivery in transition of IT Department from local authority to commercial entity
• Perform Quality Assurance function on project documentation from all project managers within organisation
• Manage team of 7 Project Managers – covering a portfolio of up to 50 local government IT projects
• Manage Office decommission/consolidation projects
• Lead on Invitation to Tender and Procurement processes
• Manage multiple Systems Integration projects involving third party suppliers and internal development and deployment staff

Providing Project Management leadership and performing a number of hands-on technical project management activities where required. Clients include :

• Hewlett Packard Managed Security Service
• Unilever
• Cap Gemini (operating for Revenue Service of UK)

Lead the Project Management function for a IT Security and Network Managed Service provider

• Ensure the effective delivery of high profile projects with prominent banking and technology clients
• Customer facing, act as first point of contact in post-sales activities to define the delivery of service
• Develop a variety of processes and procedures within the PMO in order to increase efficiency and effectiveness in project delivery
• Mentor the Project Management team and manage eight network and infrastructure engineers

Responsible for the daily operations of the development, deployment and support aspect of the organisation, managing multiple staff of various disciplines, delivering and supporting the SaaS offering across North America

• High profile customer facing role, first on the ground following contract signature
• Point of escalation for customer service issues
• Act as preferred “account executive” for highest profile clients
• Represent the organisation at industry events and trade shows
• Develop technical and commercial responses in RFP and bid process
• Oversaw hiring, adding valuable, talented professionals to strengthen management team.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Led operational team in development, rollout and management of new product lines.
• Attended trade shows and client meetings, promoting brand and building rapport with prospects.
• Over a twelve month period successfully managing a team of nine for the development and deployment of the first ever multi-lingual MLS system in North America to 15,000 real estate agents in the bi-lingual province of Quebec
• Instrumental in the successful turnaround of two existing clients/projects that were stalled mid-cycle and in danger of failing, managing a team of four developers and two support specialists

• Responsible for providing private and commercial flight training including both ground based classroom instruction and airborne lessons
• Execute charter flights including airborne survey and sightseeing

• Working as an Analyst Programmer, Network Support Developer and Development Team Lead for a variety of large and small companies, including BBC, Digital Equipment Corp and Hewlett Packard