Chris MacLean

• Manager south location from 2011-2014
• Branch Manager Leduc location 2014-2018
• Train all new parts people that are hired

Used coordination and planning skills to achieve results according to schedule.

• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Led projects and analyzed data to identify opportunities for improvement.
• Conducted research, gathered information from multiple sources and presented results.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored company inventory to keep stock levels and databases updated.
• Collaborated with team members to achieve target results.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked with customers to understand needs and provide excellent service.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Increased customer satisfaction by resolving issues.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Carried out day-to-day duties accurately and efficiently.

• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Maintained excellent attendance record, consistently arriving to work on time.
• Read and studied catalogs to identify new market parts and capitalize on emerging trends.

• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

• Performed quality control inspections on parts and packaged parts for delivery or sale.
• Analyzed orders to pull parts from yard and warehouse with power tools and equipment.
• Assisted with inventory control with cycle counting.
• Retrieved raw materials from part racks for placement in assigned bin locations.
• Operated forklift and order selector to transport parts in warehouse.
• Inspected parts and notified supervisor of needed damage or repairs.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Picked and packed order items.
• Stocked shelves to match planogram images and instructions.
• Reviewed order slips, picked products and staged merchandize to be shipped.