Chris MacDonald
Thorold,On
Summary
Collaborative and dependable individual with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
41
41
years of professional experience
Work History
Assistant Vice President
Manulife Financial
08.2005 - 03.2019
- Led a national consultant team in providing Wellness and Group Disability Claims services to employers across Canada
- Developed strategic direction regarding the delivery of group benefit products and services to customers
- Developed and delivered multiple formal presentations at industry conferences across Canada each year
- Communication skills and team work to manage and ensure employee engagement and customer satisfaction.
Assistant Vice President
Sun Life Financial
10.1999 - 07.2005
- Managed operational disability case management team across Ontario
- Provided customer service at senior management level to employers across Canada specific to disability management
- Delivered multiple presentations to employers and at industry conferences
- Increased employee satisfaction and engagement in workplace
President & Owner
MacDonald Claims Management Services
09.1992 - 10.1999
- Started and managed a disability and rehabilitation business to support insurance industry needs in the Prairies.
- Marketed and presented to various large employer and clients specific to managing mentally and physically healthy workplaces.
- Increased client satisfaction through continuous improvement initiatives and excellent customer service.
Various Customer Service Roles
London Life Insurance Company
09.1978 - 12.1989
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
University of Western Ontario
Executive MBA - Business
Queens University
Kingston, ONSkills
- Strong written and oral communications
- Customer service
- Organization
- Analytical and Critical Thinking
- Public Speaking
- Dependable and Responsible
- Proficient at Microsoft Office
Hobbies and Interests
- Competitive swimming
- Visiting wineries
- Fitness classes
- Volunteer for Special Olympics bowling league volunteer
Languages
English
Full Professional
Timeline
Assistant Vice President
Manulife Financial
08.2005 - 03.2019
Assistant Vice President
Sun Life Financial
10.1999 - 07.2005
President & Owner
MacDonald Claims Management Services
09.1992 - 10.1999
Various Customer Service Roles
London Life Insurance Company
09.1978 - 12.1989
University of Western Ontario
Executive MBA - Business
Queens University
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