Chris Leonardo
Halifax
Summary
General Manager with experience leading multi-million dollar Nightclub and Bar operations. Driven to raise the bar and all aspects of guest relations. Expertise in general operations management, special events, staff development and training, recruitment. Versed in planning daily operations, staffing and inventory management.
Overview
28
28
years of professional experience
Work History
Owner | Operator
Buck Ugly's | Kitchen + Bar + Music
11.2022 - Current
Owner | Operator
Kai Brady's | Fancy Dive Bar
02.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Assistant General Manager
The Pint Public House
10.2017 - 10.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Managing Partner/Operations Manager
The Dome | Cheers B&G | Taboo | Pong Social Club
01.2005 - 10.2017
- Organized special events in the nightclub, developed effective marketing plans, managed payroll, and maintained a safe working environment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies and inventory shrinkage.
Bartender/Mixologist
The Dome Operations
01.2001 - 01.2005
Bar-Back / Server
The Dome Operations
01.1997 - 01.2001
Skills
- Customer Service (10 years)
- Inventory (10 years)
- Inventory control (10 years)
- Operations (10 years)
- Operations management (10 years)
- Service Standards Excellent Customer Service
- Staff Development Time management
- Efficiently Resolved Problems Operations Management
- Staff scheduling Excellent Staff Management
- Strong work ethic Inventory control and record keeping
Timeline
Owner | Operator
Buck Ugly's | Kitchen + Bar + Music
11.2022 - Current
Owner | Operator
Kai Brady's | Fancy Dive Bar
02.2020 - Current
Assistant General Manager
The Pint Public House
10.2017 - 10.2020
Managing Partner/Operations Manager
The Dome | Cheers B&G | Taboo | Pong Social Club
01.2005 - 10.2017
Bartender/Mixologist
The Dome Operations
01.2001 - 01.2005
Bar-Back / Server
The Dome Operations
01.1997 - 01.2001
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