Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Chris Krnich

Concord

Summary

Accomplished and results-driven professional with over a decade of experience managing national and regional accounts across diverse industries. Skilled in establishing robust relationships with key stakeholders, ensuring unparalleled customer service and retention rates. Proven track record of utilizing data analytics tools to identify trends, optimize sales strategies, and significantly increase revenue growth. Adept at exceeding sales quotas, working closely with vendors and suppliers, and enhancing operational efficiencies. Instrumental in building relationships with internal and external stakeholders to maximize market reach and achieve sales objectives.

Overview

12
12
years of professional experience

Work History

Customer Success Manager

Starship Technologies
01.2021 - Current
  • Establish strong connections with national accounts, ensuring excellent customer service
  • Create training resources for a fresh business model
  • Analyze sales data using Metabase, Tableau, and DataBricks to track trends and drive revenue growth
  • Orchestrate development and execution of strategic account plans to drive revenue growth
  • Outperformed quota by 130%
  • Maintained 100% client retention rate
  • Boosted delivery revenue by 35% annually
  • Slashed costs by 50% by creating training resources for a fresh business model
  • Pitched strategic plans to senior leadership, leading to a 15% revenue rise for partners
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Regional Sales Account Executive

Bretford Technologies
01.2018 - 01.2021
  • Tracked customer interactions, leads, opportunities, and sales cycles using CRM software
  • Oversaw diverse client portfolio spread across an 11-state territory including Northern California, Nevada, Oregon, Washington, Idaho, Wyoming, Montana, Utah, North Dakota, South Dakota, and Alaska
  • Recognized challenges encountered by customers in the region and crafted bespoke solutions that meet their needs
  • Collaborated with vendors and suppliers to enhance inventory management practices, driving cost reductions and operational efficiencies
  • Secured long-term business partnerships by negotiating contracts with customers
  • Delivered annual sales revenues averaging $3.8M with a consistent 15% year-over-year growth
  • Surpassed monthly quotas through effective upselling and cross-selling strategies with existing customer base
  • Maintained an annual sales revenue average of $3.8 million with a consistent 15% revenue growth year over year across 11 states

SAAS Business Consultant

Motus
01.2016 - 01.2018
  • Crafted tailored recommendations and customized sales pitches aligning with decision-makers requirements, future objectives, and financial limitations
  • Elevated to the Senior Account Executive position in 2018
  • Secured nearly $700K in new project acquisitions
  • Consistently ranked as a top sales performer for 4 months within 12 months
  • Enhanced sales results by 30% through the implementation of a direct marketing campaign
  • Sustained a 99% client retention rate through consistently delivering exceptional value and diligent follow-up practices
  • Achieved over $635K in new project closures by introducing advertising strategies through LinkedIn, cold calling, and utilizing networking associations

Personal Lines Insurance Broker

RC Fischer & Co
01.2015 - 01.2016
  • Built enduring business relationships with clients by managing coverage concerns, renewing accounts, explaining policies, and upholding agency standards
  • Managed diverse client portfolios and ensured timely completion of policy renewals
  • Assessed client requirements and offered comprehensive coverage recommendations
  • Authorized insurance plans exceeding $175K in annual value
  • Increased business volume by 110% through referral programs and innovative sales approaches
  • Educated clients on coverage options and assisted in making informed decisions about insurance needs

Personal Lines Sales Representative

Liberty Mutual Insurance
01.2013 - 01.2015
  • Managed and supported diverse personal lines accounts to drive profitability, meet financial targets, and achieve operational goals
  • Created leads through cold calls, networking, and promotional marketing initiatives
  • Surpassed 200% of the annual sales target in first half of the 2013 fiscal year
  • Ensured adherence to all relevant laws governing sale of personal lines insurance products
  • Boosted referral business by 30% by networking with Mortgage Brokers and Real Estate agents
  • Addressed client inquiries regarding policy modifications, updates, and coverage inquiries promptly
  • Earned 'Personal Liability Protection Accelerated Fast Start' recognition within the initial 6 months based on PLP policies sold, averaging a minimum of 10 per month

Education

Bachelor of Science (BS) - Hotel, Motel, and Restaurant Management

Northern Arizona University

Skills

  • Strategic Account Management
  • Sales Strategy Development
  • Customer Relationship Management
  • Strategic Planning & Execution
  • Lead Generation & Conversion
  • Team Leadership & Training
  • Cross-Functional Collaboration
  • Networking & Partnership Building
  • Business Development
  • Sales Forecasting & Analytics
  • Insurance Coverage & Sales

Websites

Timeline

Customer Success Manager

Starship Technologies
01.2021 - Current

Regional Sales Account Executive

Bretford Technologies
01.2018 - 01.2021

SAAS Business Consultant

Motus
01.2016 - 01.2018

Personal Lines Insurance Broker

RC Fischer & Co
01.2015 - 01.2016

Personal Lines Sales Representative

Liberty Mutual Insurance
01.2013 - 01.2015

Bachelor of Science (BS) - Hotel, Motel, and Restaurant Management

Northern Arizona University

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Chris Krnich