Chris Kennedy
Kingston, ON,ON
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
St Lawrence Optometry
07.2003 - Current
- Greeting and triaging patient inquiries and concerns
- Handling patient and provider communications in an efficient and timely manner via all forms of communication.
- Scheduling patient appointment for 7 individual schedules
- Organized the install of numerous software and hardware that assists in the smooth function of day-to-day activities
- Manage the outgoing digital reminders/notices systems ie email, and text reminders
- Implemented Health & Safety Polices and Procedures in compliance with WSIB and Employment Acts
- Processed payments for client transactions and balancing
- Arranged payments for both accounts receivable and payable
- Liaised with various providers and representatives regarding repairs, software issues, and contract details
Diagnostic Technician
St Lawrence Optometry
2003 - Current
- Performed requisitioned visual diagnostic testing such as pachymetry, retinal imaging, visual fields and OCTs (ocular coherence tomography)
- Managed diagnostic schedules and related tasks such as notifying patients of results, booking of appointments and reminders
- Instructing patients on the expected behaviors to procure effective testing and scan results
- Supported various positions covering breaks, lunches and holidays
Contact Lens Technician
St Lawrence Optometry
2003 - Current
- Maintained stocked inventory of trial lenses and retail stock
- Ordered patient retail orders and received these orders according to office procedures including bookkeeping and notifications
- Worked closely with manufacturer representatives to stay informed about new product releases and advancements in contact lens technology.
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
- Managed schedule for Contact lens teaches, including booking sending information to patients and reminder calls
- Instructed new contact lens wearers in the proper use, care and hygiene of contact lenses
- Balanced monthly statements to invoices received throughout the month
Receptionist
St Lawrence Optometry
2003 - Current
- Operated multi-line phone systems to ensure efficient office function
- Communicated with patients to book appointments into 5 doctor schedules and performed reminder calls
- Organized files for the doctors patient list that day
- Recalled patients to book exams to follow proper care and follow-up schedules as directed by health care teams
Cashier and Postal Clerk
Rexall(Formerly Pharma Plus)
2001 - 2004
- Welcomed customers and helped determine their needs.
- Performed various retail clerk/cashier duties including stocking shelves, performing transactions and assisting with customer care
- Stocked, tagged and displayed merchandise as required.
- Weighed and provided the mailing options to customers wishing to ship
- Performed inventory of the post-office supplies and stamps
Underwriting and Imaging CSR-Contract Position
Empire Financial
2001 - 2001
- Created new files for insurance applications
- Maintained filing system of files, including tracking and requisitioning files from central
- Handled incoming departmental mail in a timely manner to expedite the processing of applications
- Learned digital scanning and filing when the new department was implemented to minimize paper files
Education
No Degree - Medical Terminology Course
St Lawrence College
Kingston, ON07-2024
Colledge Diploma - Business Administration-Accounting
St Lawrence College
Kingston, ONHigh School Diploma -
Queen Elizabeth CVI
Kingston, ONSkills
- Customer Engagement and client relations
- Verbal and written communication with professionals and Clients
- Database and File Management (paper and digital)
- Office Administration and Support
- Scheduling and calendar management
- Multi-line phone proficiency
- Event and Meeting Coordination
- Training and coaching
- Office Equipment Maintenance
- Purchasing and Inventory Management
- Invoice Processing, Cash Handling and Bookkeeping
- Accounts Receivable
Timeline
Administrative Assistant
St Lawrence Optometry
07.2003 - Current
Diagnostic Technician
St Lawrence Optometry
2003 - Current
Contact Lens Technician
St Lawrence Optometry
2003 - Current
Receptionist
St Lawrence Optometry
2003 - Current
Cashier and Postal Clerk
Rexall(Formerly Pharma Plus)
2001 - 2004
Underwriting and Imaging CSR-Contract Position
Empire Financial
2001 - 2001
No Degree - Medical Terminology Course
St Lawrence College
Colledge Diploma - Business Administration-Accounting
St Lawrence College
High School Diploma -
Queen Elizabeth CVI
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