Chris Kelvey
Summary
Highly motivated Service Manager with 24 years of automotive experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Service Manager
Steele Valley Chevrolet
09.2021 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Contributed to development, implementation and execution of maintenance programs.
Journeyman Automotive Technician
Steele Valley Chevrolet
09.2020 - 09.2021
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Journeyman Automotive Service Technician
valley ford
02.2019 - 09.2020
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Journeyman Automotive Technician
Colonial Honda
05.2017 - 02.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Journeyman Automotive Technician
Steele Chevrolet
06.2015 - 05.2017
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Journeyman Automotive Technician
Cornwallis Chevrolet
10.2010 - 06.2015
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Journeyman Automotive Technician
MacPhee Pontiac Buick Gmc
02.2000 - 10.2010
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Education
Automotive Service Education Program - General Motors Technician
Nscc
Halifax06.2004
Apprentice Automotive Technician - Automotive Technician Foundation
NSCC
Dartmouth, NS06.1999
Skills
- Work Planning and Prioritization
- Verbal and Written Communication
- Work Estimation
- Tool and Equipment Maintenance
- Materials and Labor Costing
- New Employee Hiring
- Business Development
- Time Management
- Employee Safety Training
Timeline
Service Manager
Steele Valley Chevrolet
09.2021 - Current
Journeyman Automotive Technician
Steele Valley Chevrolet
09.2020 - 09.2021
Journeyman Automotive Service Technician
valley ford
02.2019 - 09.2020
Journeyman Automotive Technician
Colonial Honda
05.2017 - 02.2019
Journeyman Automotive Technician
Steele Chevrolet
06.2015 - 05.2017
Journeyman Automotive Technician
Cornwallis Chevrolet
10.2010 - 06.2015
Journeyman Automotive Technician
MacPhee Pontiac Buick Gmc
02.2000 - 10.2010
Automotive Service Education Program - General Motors Technician
Nscc
Apprentice Automotive Technician - Automotive Technician Foundation
NSCC
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