Christopher Janes

• Configured routers and switches for local area networks.
• Developed knowledge base documents to assist with troubleshooting procedures.
• Responded to user inquiries via phone or email in a timely manner.
• Trained new employees on how to use the company's technology resources effectively.
• Provided guidance on best practices when using technology resources.
• Implemented security measures to protect data from unauthorized access.
• Created reports that tracked help desk activities such as customer requests and resolutions.

• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
• Maintained files and filing, keeping sensitive information confidential.
• Proofread documents for grammar accuracy prior to submission.
• Prepared documents for meetings including agendas, handouts and other materials.
• Resolved issues, escalating major conflicts and concerns to appropriate personnel.
• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .
• Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.
• Used Microsoft Office Suite to create and revise documents and presentations.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Met merchandising standards by keeping store stocked and products faced.
• Assisted with training and mentoring new team members.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Introduced promotions and sale opportunities, enticing customers.
• Supported loss prevention by helping identify theft.
• Opened and closed cash registers, balanced cash drawers, and made deposits.
• Utilized active listening techniques to identify customer needs and provided appropriate solutions.
• Cultivated relationships with new and existing customers to drive sales.
• Helped customers find and select products.
• Performed cleaning tasks, keeping store neat and organized.
• Placed special orders, submitted online orders, or contacted other stores to find desired items.

• Implemented Integrated Pest Management (IPM) method for safe and environmentally friendly pest control practices.
• Attended continuing education seminars and workshops to adopt latest techniques in gardening and horticulture.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Removed debris and waste from outdoor areas.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Prepared soil for planting and sowing.
• Inspected gardens for pests, weeds and diseases.
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.