Chris Ishimwe
Burnaby,BC
Summary
Highly motivated, hardworking Customer Service Representative with extensive experience supporting diverse clients in fast-paced environments. Trained in project and time management, with strong computer, communication, and language skills. Proven ability to mentor, resolve complex issues, enhance customer loyalty, and contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Advisor
Apple
08.2024 - 08.2025
- Delivered world-class customer support for Apple products and services via phone, chat, and email.
- Acted as a peer mentor for new advisors, providing guidance and best practices.
- Developed strong troubleshooting expertise across Apple devices (iOS, macOS, iCloud, Apple ID).
- Strengthened leadership and collaboration skills by supporting team performance goals.
- Mastered Apple’s internal systems, ensuring compliance with quality and security standards.
- Received consistently high customer satisfaction scores and positive feedback.
- Gained expertise in time management, multitasking, and handling high call volumes.
Customer Service Representative
Econet
02.2022 - 07.2023
- Managed inbound and outbound calls in both French and English.
- Utilized Microsoft and Google Workspace for documentation and organization.
- Maintained detailed records through accurate note-taking.
- Adapted quickly to changes in products, procedures, and technology.
- Ensured customer satisfaction through effective problem resolution.
Customer Care
Socabu
06.2021 - 02.2022
- Provided personalized customer support across multiple channels (phone, email, chat, in-person).
- Strengthened product/service knowledge to deliver accurate information and guidance.
- Ensured customer satisfaction through empathy and problem-solving.
Education
Associate of Science - Applied Mathematics
Columbia College
Vancouver04-2026
Skills
- Fluent in English and French
- Strong proficiency in Microsoft Office & Google Workspace
- Exceptional note-taking & documentation skills
- Quick learner with adaptability to new tools & systems
- Excellent customer service & satisfaction record
- Peer mentorship, coaching, and knowledge-sharing
Timeline
Customer Service Advisor
Apple
08.2024 - 08.2025
Customer Service Representative
Econet
02.2022 - 07.2023
Customer Care
Socabu
06.2021 - 02.2022
Associate of Science - Applied Mathematics
Columbia College
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