Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
CHRIS IERVELLA

CHRIS IERVELLA

Calgary,AB

Summary

Plumbing manager with expertise in estimating, project management, and sales. Established strong client relationships and optimized operational processes, resulting in enhanced customer satisfaction and business growth. Proficient in strategic planning and communication, delivering tailored solutions and innovative marketing strategies. Knowledgeable in mechanical systems, including boilers, water heaters, pumps, and various heating and cooling systems.

Overview

16
16
years of professional experience

Work History

Service Division, Plumbing Manager & Estimator/

BMP Mechanical
Calgary, AB
04.2023 - Current
  • Led team of technicians to deliver high-quality service and enhance customer satisfaction.
  • Addressed customer inquiries regarding products and services to maintain engagement.
  • Estimated mechanical repair costs and submitted proposals for client approval.
  • Managed projects from initiation through completion, ensuring alignment with client expectations.
  • Upgraded boiler room and building systems to boost operational efficiency.
  • Resolved issues efficiently through strong problem-solving capabilities.
  • Cultivated relationships with suppliers and key clients to promote long-term business growth.

Account Manager, Sales Consultant/

Points West Marketing
Calgary, AB
12.2018 - 08.2021
  • Engaged prospective customers to establish rapport and drive business growth.
  • Handled quotes and service inquiries, effectively overcoming objections to secure revenue.
  • Analyzed customer needs to recommend appropriate products for optimal solutions.
  • Conducted sales presentations and product training via in-person meetings and webinars.
  • Built lasting relationships with regular and prospective customers to broaden networks.
  • Enhanced customer engagement through personalized product recommendations, fostering brand loyalty.
  • Represented manufacturers by promoting products and their suitable applications.

Service & Warranty Manager and Technician/

Crystal Waters Plumbing Company
Calgary, AB
11.2009 - 11.2018
  • Delivered exceptional customer experience to all clients.
  • Facilitated communication between home builders and homeowners to address deficiencies promptly.
  • Conducted quality control checks, providing constructive feedback for skill enhancement.
  • Scheduled and managed service calls, including after-hours emergencies.
  • Performed troubleshooting and repairs on defective products to meet homeowner expectations.
  • Ordered necessary materials for repairs and processed returns of defective products.

Education

GASFITTER (B) CERTIFICATE - Gasfitter Journeyman

SAIT
Calgary, AB
04-2009

BLUE & RED SEAL CERTIFICATE - Plumbing Journeyman

SAIT
Calgary, AB
04-2009

High School Diploma -

St.Francis
Calgary
06-1996

Skills

  • Effective communication
  • Adaptability and learning
  • Marketing expertise
  • Creative thinking
  • Leadership skills
  • Team collaboration
  • Problem-solving
  • Decision-making
  • Project management

References

References available upon request.

Timeline

Service Division, Plumbing Manager & Estimator/

BMP Mechanical
04.2023 - Current

Account Manager, Sales Consultant/

Points West Marketing
12.2018 - 08.2021

Service & Warranty Manager and Technician/

Crystal Waters Plumbing Company
11.2009 - 11.2018

GASFITTER (B) CERTIFICATE - Gasfitter Journeyman

SAIT

BLUE & RED SEAL CERTIFICATE - Plumbing Journeyman

SAIT

High School Diploma -

St.Francis

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CHRIS IERVELLA