Summary
Overview
Work History
Education
Skills
Special Qualifications
Professional References
Community Service
Seminars And Training
Certification
Languages
Timeline
Generic

CHRIS FUENTES

Newport Beach,CA

Summary

Experienced business owner and operations leader with 25+ years in customer service, global logistics, and remote team management. Adept at resolving complex customer issues, optimizing operations, and building strong client relationships. Known for excellent communication, organizational efficiency, and service-oriented problem-solving. Seeking a remote or part-time customer service role where I can leverage my logistics, support, and communication skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Manager

STEADFAST WORLDWIDE, INC.
09.2012 - Current
  • Delivered exceptional customer service to global clients via email, phone, and virtual platforms
  • Oversaw logistics and freight operations; provided real-time delivery updates and resolved delays
  • Directed remote design and logistics teams to ensure timely project execution
  • Handled escalated service issues, ensuring customer retention and satisfaction
  • Led negotiation of pricing, production schedules, and customer communication strategies

Director of Apparel Supply Chain & Production

DC SHOES (QUIKSILVER)
06.2010 - 07.2012
  • Managed global supply operations supporting $169M in annual wholesale business
  • Created and implemented systems to track performance, improve shipping timelines, and reduce service friction
  • Led vendor communications, performance reviews, and service-level optimization
  • Provided executive reporting and customer-impact analysis

Senior Sourcing and Production Manager

OAKLEY, INC.
12.2004 - 06.2010
  • Improved order delivery speed and accuracy across global production
  • Boosted customer satisfaction by enhancing vendor response time and communication flow
  • Developed standardized communication and sourcing protocols to streamline support

Education

Accounting -

FULLERTON COLLEGE
Fullerton, California

Web and Graphic Design - undefined

LEARNING TREE UNIVERSITY
Irvine, California

Skills

  • PC/MAC Proficient
  • Customer Support (Phone, Email, Remote Platforms)
  • Order Coordination & Logistics Tracking (USA, China, Korea, Mexico)
  • Remote Team Collaboration & Vendor Relations
  • CRM, QuickBooks, Microsoft Office, Google Workspace
  • Adobe Photoshop & Illustrator (for product design/support)
  • Service Recovery & Escalation Handling
  • Documentation & Process Optimization

Special Qualifications

  • Excellent negotiating skills with overseas suppliers and able to analyze cost sheets to increase and maximize margins.
  • Strong management experience in developing and mentoring staff.
  • Comprehensive knowledge of up-to-date Strategic Sourcing and Supply Chain Management practices.
  • Extensive experience in traveling to Europe, Asia, Central America and South America.
  • Able to work in a fast-paced environment with the ability to adapt to last minute change.

Professional References

  • Available upon request

Community Service

An active member of professional community organizations including: American Society for Quality (ASQ), Orange County Executives and Networkers.

Seminars And Training

  • Management Skills for First-Time Supervisors
  • (CA07) Supervisor Compliance Program
  • ASQ - Six Sigma: Green Belt Training
  • KARRASS Effective Negotiating

Certification

  • KARRASS Negotiation Program
  • Supervisor Compliance Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Manager

STEADFAST WORLDWIDE, INC.
09.2012 - Current

Director of Apparel Supply Chain & Production

DC SHOES (QUIKSILVER)
06.2010 - 07.2012

Senior Sourcing and Production Manager

OAKLEY, INC.
12.2004 - 06.2010

Web and Graphic Design - undefined

LEARNING TREE UNIVERSITY

Accounting -

FULLERTON COLLEGE

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