Chris Fowler

Franchise owner with 25+ years of experience in managing operations of high-volume retail stores. Proven track record of success driving retail/store operations, achieving ambitious sales and revenue goals. Solid background in customer service, P&L management, shrink control, and loss prevention.

• Manage daily operations activities of a team consisting of 6 assistant managers and 45 associates
• Administer monthly budgets averaging $210,000
• Establish goals and development plans, collaborating with assistant managers to hit monthly and quarterly budget goals
• Develop daily, weekly, and monthly goals for each department, driving average sales up by 19% and shrinkage down by 23%

• Oversaw 28% of the entire business for a $350M company, successfully enhancing revenues in the region by 5.5%.
• Transformed an underperforming region, elevating its performance to become the top performer across all metrics.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

• Achieved revenue growth exceeding 10% during tenure by implementing strategic initiatives.
• Nurtured robust relationships with owners and franchisees, fostering collaboration across the region.
• Drove significant market share growth with launch of innovative product lines.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced operational risks while organizing data to forecast performance trends.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Supervised, coached, and mentored a team of 9 district asset protection managers to ensure optimal performance.
• Executed the company's strategic plans for loss and theft prevention, bolstering overall asset security.
• Facilitated ongoing professional development opportunities for team members through targeted training programs tailored to individual needs.
• Implemented innovative technology solutions for better surveillance, monitoring, and reporting of potential threats to assets.
• Performed risk assessments on key areas within the business, identifying vulnerabilities and implementing mitigation measures accordingly.
• Strengthened communication between departments by organizing regular meetings to discuss asset protection issues and initiatives.
• Promoted a strong culture of integrity and accountability within the organization, contributing to an overall decline in incidents related to asset loss or damage.

• Attained 'Store of the Year' recognition, ranking #1 out of 300 stores in Canada.
• Oversaw 1800 unionized staff within a business generating $600M in annual revenue, ensuring operational excellence.

• Delivered comprehensive retail leadership across all operational facets for 123 stores.
• Produced 'The Most Profitable District' among all Canadian locations, demonstrating strategic acumen.

• Recognized as 'DM of the Year' for overseeing operations across 370 stores, highlighting exceptional management skills.