Chris Ferreira
Santa Clara
Summary
I am an experience shift leader who aims to create positive work environment where employees grow and customers feel welcome and want to return. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop plans to address issues and presents solutions to management.
Overview
33
33
years of professional experience
Work History
Shift Leader
Peets Coffee And Tea, & Santoro Coffee
Santa Clara
09.1992 - 02.2026
- Supervised daily operations to ensure efficient service at Peets Coffee and Santoro Coffee.
- Supervised daily operations to ensure efficient service at Peets Coffee Palo Alto.
- Trained team members on beverage preparation and customer service standards.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Conducted quality checks on coffee products to maintain brand standards.
- Collaborated with management to implement new operational procedures effectively.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Fostered a team-oriented environment to increase morale and productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Assisted in the development and implementation of new operational procedures.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Implemented strategies to increase sales and improve service quality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
Education
Bachelor of Arts - Political Science
Occidental College
Los Angeles Skills
- Beverage preparation
- Customer service
- Experience in pulling warm breakfast and pastries that will meet store needs and reduce waste
- Inventory management
- Quality control
- POS systems
- Team leadership
- Experienced in
Timeline
Shift Leader
Peets Coffee And Tea, & Santoro Coffee
09.1992 - 02.2026
Bachelor of Arts - Political Science
Occidental College