Chris Donoghue
Milton,ON
Summary
Experience Food Service Director proficient in managing restaurant/QSR operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Director Food Service Operations
M&M Food Market
10.2022 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Associate Director, Partner Relations/Development
M&M Food Market
04.2020 - 10.2022
- Develop, manage, and expand upon strategic partnerships to grow the non-traditional/Express business, acting as a trusted business advisor for partners
- Increase the non-traditional/Express partner base by expanding upon existing partner relationships and bringing in new partners
- Develop annual and quarterly Express business plan development and sales forecasts in concert with the Senior Vice President and the Director, M&M Food Market Express Operations
- Provide partnership insights and recommendations to the Executive sponsor/Senior Vice President to ensure visibility to potential growth opportunities
- Nurture partnership relations with on-going communication and provide strategic direction to partners to support their Express sales and growth goals
- Lead growth strategies and plans by staying current on trends in the non-traditional space, identifying additional revenue opportunities, as well as Express partner needs and objectives
- Utilize the opportunity to expand the program with partners by identifying opportunities for expanded locations, doors and same store sales growth and other methods to increase sales
- Aid in the planning and presentation of partner progress, goals, and initiatives to share with team members and stakeholders.
Associate Director, M&M Express
M&M Food Market
02.2019 - 04.2020
- Secured Express partners in the Convenience outlets such as 7-Eleven, Circle K, Petro-Canada, Parkland Fuels and Wilson's and Rexall
- Secured and built solid distribution channels with Gordon Food Service, Associated Grocers, Capital Foods, Core-Mark & Wallace and Carry
- Increased points of distribution from 1 location to 1,300 location’s nation wide in 2 years
- Increase revenues from $600k to $33m in 2 years.
Manager M&M Express
M&M Food Market
06.2018 - 02.2019
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Generated new business with marketing initiatives and strategic plans
- Grew sales numbers by $6.8M through skilled sales support for new and existing customers.
Manager Training & Development
M&M Food Market
01.2017 - 06.2018
- Directed training programs and development paths for Franchise Partners and Corporate Managers
- Organized and edited training manuals, multimedia visual aids and other educational materials
- Conducted orientation sessions and organized on-the-job training for new hires
- Reviewed and edited all training materials for accuracy and company policy compliance
- Developed departmental systems and procedures to better align workflow processes.
Area Manager
M&M Food Market
06.2015 - 06.2017
- Evaluated sales levels, quality standards and maintenance actions to identify and address operational problems and maintain targets
- Transformed underperforming stores into productive, profitable stores
- Established and administered annual budgets with Franchise Partners to ensure revenue targets were obtained
- Developed and implemented daily operations plans such as individual sales targets, communication boards and margin growth
- Achieved SSSG% of 7% over 2 years.
Territory Manager
Canterbury Coffee
04.2014 - 06.2015
- Achieved sales goals, distribution targets and market share through proactive management of territory
- Tracked changing product lines to effectively meet dynamic market demands
- Developed and presented talks on available products and services that could meet current business needs
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Managed over 70 accounts
- Communicated regularly with territory and Operations Director for daily support and strategic planning for accounts.
Education
Bachelor of Science - Kinesiology
Charles Sturt University
Bathurst, NSW12.2000
Skills
- Strategic leadership
- Database development
- Budgeting
- Scheduling
- Business Development
- Key relationship management
- Strategic Planning
- Relationship development
- Operations Management
- Contract Management
- Business Administration
- Team Management
Languages
English
Full Professional
Timeline
Director Food Service Operations
M&M Food Market
10.2022 - Current
Associate Director, Partner Relations/Development
M&M Food Market
04.2020 - 10.2022
Associate Director, M&M Express
M&M Food Market
02.2019 - 04.2020
Manager M&M Express
M&M Food Market
06.2018 - 02.2019
Manager Training & Development
M&M Food Market
01.2017 - 06.2018
Area Manager
M&M Food Market
06.2015 - 06.2017
Territory Manager
Canterbury Coffee
04.2014 - 06.2015
Bachelor of Science - Kinesiology
Charles Sturt University
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