Chris Demers
Ottawa,ON
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
26
years of professional experience
Work History
Operations Manager
2624877 Ontario Inc O/A Metro Perth
Perth, ON
04.2018 - Current
- Managing a team of 85 employees which consists of Department Managers and team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised staff, kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Store Manager
Metro Ontario Inc.
Ottawa, ON
10.2010 - 04.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Approved regular payroll submissions for employees
Assistant Store Manager
Metro Ontario Inc.
Ottawa, ON
03.2007 - 03.2010
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Grocery Manager
Metro Ontario Inc.
Ottawa, ON
10.2003 - 03.2007
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting team members.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed key tasks to promote inviting grocery store appearance.
- Evaluated suppliers to maintain cost controls and improve operations.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Grocery Clerk
Moncion Riverside Market
Pembroke, ON
09.1997 - 10.2003
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Bishop Smith Catholic High School
Pembroke, ON06.1997
Skills
- Organizational Management
- Business Development
- Process Improvement
- Maintenance Planning
- Inventory Management
- Incidents Management
- Labor Relations
- Customer Retention
- Workflow Optimization
- Document Control
- Business Planning
- Financial Management
- P&L Management
Languages
English
Native or Bilingual
Timeline
Operations Manager
2624877 Ontario Inc O/A Metro Perth
04.2018 - Current
Store Manager
Metro Ontario Inc.
10.2010 - 04.2018
Assistant Store Manager
Metro Ontario Inc.
03.2007 - 03.2010
Grocery Manager
Metro Ontario Inc.
10.2003 - 03.2007
Grocery Clerk
Moncion Riverside Market
09.1997 - 10.2003
High School Diploma -
Bishop Smith Catholic High School
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