Chris De La Harpe
Québec,QC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Pro
Apple
03.2023 - 06.2024
- Drives sales by complementing Apple products alongside services, accessories and other Hero Products
- Demonstrates to customers how they can integrate Apple's products and technology into daily life, as well as tailoring the products and services to small and medium sized businesses.
- Leads and collaborates with leadership on daily briefings by providing a list of daily, weekly and quarterly focuses to ensure the success of the sales team.
- Has in-depth knowledge on Apple's products, purchasing options, carrier financing and sales skills.
- Mentor and role model to the sales team by sharing best practices on ownership and customer loyalty.
Expert
Apple
06.2022 - 03.2023
- Leads the sales team in sales, product knowledge and customer solutions.
- Is able to create interest in products and services within every customer interaction.
- Is the first to learn, share and inspire the sales team about product launches.
- Is consistently achieving or exceeding expectations when it comes to performance goals.
Assistant Store Manager
The Source (Bell) Electronics
09.2019 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Account Manager
MyPower Network
03.2019 - 03.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Organization and Time Management
- Attention to Detail
- Multitasking Abilities
Timeline
Pro
Apple
03.2023 - 06.2024
Expert
Apple
06.2022 - 03.2023
Assistant Store Manager
The Source (Bell) Electronics
09.2019 - 06.2022
Account Manager
MyPower Network
03.2019 - 03.2020
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