Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
Work History
IT Administrator
Rulmeca Canada
05.2013 - 01.2019
Resolved end-user technical issues related to computer hardware, software, and network systems.
Reduced company downtime by proactively managing server backups and disaster recovery planning.
Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
Cloud Backup Admin/CSR
Quantum RBS Inc.
01.2011 - 10.2012
Managed first contact support for incoming Help Desk requests through various channels, delivering effective solutions promptly.
Responded to customer requests for products, services, and company information.
Progress Programmer/CSR
Progressive Software Intl
06.2009 - 04.2010
Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
Junior Progress Developer
Coutts Information Services
06.2006 - 06.2009
Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Reduced development time by creating reusable code libraries for future projects.
Progress Programmer/CSR
Progressive Software Intl.
09.2003 - 02.2006
Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
Developed custom software solutions for clients, tailored to their specific business needs and operational challenges.
Business Analyst/ Product Owner/Project Manager, PMO at IBM Canada Ltd, TCOE – Bell CanadaBusiness Analyst/ Product Owner/Project Manager, PMO at IBM Canada Ltd, TCOE – Bell Canada