CHRIS CHAN
452 Paliser Cres South Richmond Hill,ON
Summary
Highly self-motivated, results-driven, strong team player with a passion for customer and employee experience. Recently surpassed seven years of service with TD Canada Trust to date, and the recipient of the prestigious annual Bravo Award in 2019 and 2024. Underwritten over 25,000 credit card applications leveraging TDS/GDS, client's TD portfolio, government income documents to qualify clients and reduce risk portfolio of TD Risk Operations. Resulted in lending out over $50MM over the course of last six and a half years. Proven track record for sales within retail branch banking, pacing over 200% sales revenue while achieving district leading results in account upgrades and credit card sales.
Overview
10
10
years of professional experience
Work History
Senior Credit Analyst
TD Canada Trust
04.2021 - Current
- Underwrite complex credit applications while continuing to deliver legendary experiences to customers and partners
- Ensuring credit is being adjudicated in accordance with discretionary limits and lending guidelines
- Fiscal 2024 Performance Review - E rated.
- 2024 Annual Bravo Award Winner
- Cross-skilled in Personal Lending
- 100% Compliance Quality
- Strong credit acumen, leadership and communication skills
- Hosted multiple reverse shadowing sessions with cross trained RESL underwriters to reduce knowledge gaps and improve productivity in order to reach SLA targets
- Close collaboration with credit managers in order to maintain strong credit quality across the credit centre
Credit Analyst
TD CANADA TRUST
07.2018 - 04.2021
- Underwrite credit applications while continuing to deliver legendary experiences to customers and partners.
- Ensuring credit is being adjudicated in accordance with discretionary limits and lending guidelines.
- 2019 Q3 and 2019 Annual Bravo Award Winner.
- 2020 Q2 and Q3 Legendary Award Winner
- 2021 Above and Beyond Q1 Award Winner
- Ranked #1 on CCDC scorecard for fiscal year 2019, #2 for fiscal year 2020 and #1 for fiscal year 2021 while maintaining 100% compliance quality.
- AWS, Gateway, Credit Link, Host, C3.
Customer Relations Coordinator
TD CANADA TRUST
03.2018 - 07.2018
- Primary point of contact for customer and branch enquiries; actively managing incoming and outgoing e-mails, telephone voice messages to prioritize workflow.
- Focusing in dealing with disputes, escalations and problem resolution.
Customer Service Representative
TD CANADA TRUST
02.2016 - 02.2018
- Perform customer transactions while providing professional service and advice to create an exceptional customer experience.
- Complete financial transactions such as deposits, withdrawals, bill payments and other account transactions while meeting and exceeding SR targets
- 200%+ SR Pace Month over Month
- Top quartile SR, Referrals, Units and Composite Ranking.
- District leading sales in account upgrades and credit cards
- Junior Secure Desk Operator
Samsung Innovative Agent
MOSAIC
01.2015 - 01.2016
- Educating clients about Samsung products and services.
- Acquired technical skills for desktop and mobile devices.
- Top 5 in district sales month over month.
- Technical support, hardware/software troubleshooting.
Education
Bachelor of Arts - Economics
University of Waterloo
Waterloo, ON06.2015
Skills
- Powerpoint/Word/Excel
- TD Credit University
- Strong knowledge of Personal Credit Lending
- Problem-solving and Customer Resolution
- Inbound and Outbound Calling
- S3/C3/ADMIN APPS/Gateway
- Analytical and Creative Thinker
- Training and Development for colleagues
- Software troubleshooting/Technical support
Hobbies
Outside of work, I love to stay active by playing basketball, spending time with family and friends, exploring the world with my fiancee and eating delicious food!
Timeline
Senior Credit Analyst
TD Canada Trust
04.2021 - Current
Credit Analyst
TD CANADA TRUST
07.2018 - 04.2021
Customer Relations Coordinator
TD CANADA TRUST
03.2018 - 07.2018
Customer Service Representative
TD CANADA TRUST
02.2016 - 02.2018
Samsung Innovative Agent
MOSAIC
01.2015 - 01.2016
Bachelor of Arts - Economics
University of Waterloo
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