Summary
Overview
Work History
Education
Timeline
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Chris Chan

Markham,ON

Summary

Versatile technical professional with almost 5 years of total experience ranging from disciplines like software development to technical project and account management. Focused on continuously delivering innovative and high impact projects through a combination of user-centric approaches and technical knowledge.

Overview

5
5
years of professional experience

Work History

Technical Account Manager

Fastr
01.2024 - 11.2024
  • Oversaw the end to end delivery of high-stakes development projects with external stakeholders
  • Participated in project life-cycles as the key facilitator between resources and clients to ensure successful delivery of key project goals as laid out in the Scope of Work.
  • Collaborated with stakeholders to define technical project requirements and key product deliverables.
  • Documented product features, product changes, and technical process workflows.
  • Created Technical and Functional User Stories based on APIs, observed product behavior, and stakeholder feedback.
  • Created tasks in Asana and scheduled them to align with Gantt chart schedules, ensuring timely delivery of project goals.
  • Facilitated development team's understanding of business requirements and human factors.
  • Acting as the first line of technical support, resolving client issues quickly where possible to provide customer satisfaction.
  • Collaborated with clients to perform User Acceptance Testing (UAT).
  • Generated forecasting reports for company-wide resourcing to ensure effective prioritization on important projects while completing lower priority requests.

Self Employed Side Project

QuizzipIO
11.2023 - 01.2024
  • Created quizzipio.com, an AI SaaS for educators to quickly create and export assessments based on teaching materials from various sources (doc, ppt, pdf, mp3, youtube link, text).
  • Used technologies like Tailwind, Typescript, React, NextJS, NodeJS, ExpressJS, SocketIO, and MongoDB.
  • Deployed with Docker and AWS.

Web Developer

Arctic Leaf
09.2021 - 12.2023
  • Application integration with GraphQL and RESTful API's using JSON data layers.
  • Reusable React components with TailwindCSS.
  • JQuery, Javascript, Typescript, and Handlebars as building blocks for custom user interfaces and features.
  • Developed user interfaces with a responsive-first approach, optimizing for large, medium, and mobile screens.
  • Developed single page web applications with React.
  • Created and maintained page templates with WCAG AA accessibility standards in mind.
  • Developed custom themes and widgets (drag and drop functional components) for clients using Bigcommerce and Shopify CMS platforms.
  • Managed Google Analytics configurations and Tag Manager event settings, as well as Meta Pixel installations.
  • Performed integrations for custom scripts and ERP's.
  • Used SQL for data tracking and migrations.
  • Documented workflows and user manuals for custom features.
  • Engaged with stakeholders over video calls to consult on technical topics.

Front End Software Developer

Vretta
05.2020 - 06.2021
  • Developed client facing .com website with React (GatsbyJS).
  • Worked on a cross-functional team of project coordinators, instructional designers, and developers to improve and maintain codebase, bug-fix, and build new, web accessible front-end features like user journeys, dashboards, student exam forms, and drawing boards for the e-assessment web client platform using primarily Javascript and Angular.

Education

Certificate - CAPM

CAPM

Bachelor of Science - Honours Science

University of Waterloo
Waterloo, ON
04-2018

Timeline

Technical Account Manager

Fastr
01.2024 - 11.2024

Self Employed Side Project

QuizzipIO
11.2023 - 01.2024

Web Developer

Arctic Leaf
09.2021 - 12.2023

Front End Software Developer

Vretta
05.2020 - 06.2021

Certificate - CAPM

CAPM

Bachelor of Science - Honours Science

University of Waterloo

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Chris Chan