Chris Carvalho
Mississauga,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
19
19
years of professional experience
Work History
IT Consultant
Access / Dorado Systems
04.2001 - 08.2014
- Created budgets for Hardware/ Software lifecycles and planned downtime to better performance and security for the clients
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
EDI Manager and IT Support
Triumph International
11.1995 - 08.2014
- Developed infastructure and improved site reliability metrics
- Created new processes to streamline operation with better inventory control and increased the ordering invoice cycle from 7days to 2 hours.
- Planned, budgeted and built new server systems resulting in more efficient information management systems database.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
Education
Microsoft Certified Systems Engineer -
Trios Training
Mississauga, ON01.1999
Accounting Diploma - Account Management
Humber College
Toronto, ON01.1994
Skills
- Project Management
- Client Requirements Assessment
- Technical expertise
- Team Leadership & Development
- Analysis & Evaluation
- Process Improvement
- Failure Analysis
- Project Implementation
- Cloud Computing
- Business Planning
Languages
English
Full Professional
Timeline
IT Consultant
Access / Dorado Systems
04.2001 - 08.2014
EDI Manager and IT Support
Triumph International
11.1995 - 08.2014
Microsoft Certified Systems Engineer -
Trios Training
Accounting Diploma - Account Management
Humber College
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