Chris Campbell
Summary
Experienced Administrative Professional with over 5 years of experience leading cross-functional teams, 2 years of experience in employee management and human resources and over 10 years of experience in business administration and IT services. As a Supervisor with Canada Computers, I successfully led a team of 20 employees to earn a spot as one highest performing stores in the province. My most recently held position with Dye & Durham as an Associate Product Manager, included several major product launches in which I played a key role. I am a quick learner, easy to work with and always demonstrate a high degree of professionalism.
Overview
11
11
years of professional experience
Work History
Associate Product Manager
Dye & Durham
05.2022 - 11.2023
- Managed the product development lifecycle from the design, development and testing of new product features or updates to the release
- Compiled industry and customer data to generate informed profit projections
- Analyzed metrics to measure product performance
- Worked in product environment consisting of developers, design teams, business analysts and quality assurance testers
Customer Care E-Service Specialist
Dye & Durham
06.2021 - 05.2022
- Delivered exceptional support and guidance to clients, ensuring seamless utilization of real estate software applications
- Addressed inquiries, identified technical issues, and provided comprehensive training and solutions tailored to meet the specific needs of legal professionals
- Multi-tasked and prioritized issues with a high attention to detail in a fast paced and high volume environment
Service Desk Analyst
Ontario Ministry Of Government And Consumer Services
05.2017 - 08.2019
- Provided internal technical support for the Ontario Government Ministry users and some non-government agencies
- Proficiently addressed and resolved IT issues of all types, offering assistance with software applications and office hardware
- Skilled at incident management, ticketing, troubleshooting, and ensuring the smooth operation of IT services within a government framework including supporting large scale software migration projects
- Emergency services equipment support
- Microsoft Office Specialist
Supervisor
Canada Computers
03.2013 - 06.2016
- Evaluated employee performance, identified opportunities for professional development and coaching
- Supervised day-to-day operations of a large retail chain to meet performance, quality and service expectations in various departments
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecasted future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service and guidance
Education
Ontario College Diploma - Law Clerk
Niagara College
Niagara-on-the-Lake06.2021
Skills
- Proficient With Microsoft Office Applications
- Strong Written And Verbal Communications Skills
- Project Management
- Data Analytics
- Multitasking and Prioritization
- Help Desk Support
- Training Materials Development
- Creative Issue Resolution
- Analytical and Critical Thinking
- Interpersonal Skills and Professional Ethics
- Product Development
- UX and UI Design
- Strategic Planning
- KPI Tracking
- User Experience Optimization
- Product Definition
Timeline
Associate Product Manager
Dye & Durham
05.2022 - 11.2023
Customer Care E-Service Specialist
Dye & Durham
06.2021 - 05.2022
Service Desk Analyst
Ontario Ministry Of Government And Consumer Services
05.2017 - 08.2019
Supervisor
Canada Computers
03.2013 - 06.2016
Ontario College Diploma - Law Clerk
Niagara College
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