Christopher Campbell
Newfoundland,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Finanical Service Officer
Atlantic Edge Credit Union
07.2023 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Sales Coordinator
Orange Room Services
05.2022 - 01.2023
- Calling customers to schedule measure appointment for their flooring needs
- Would also take payments for customers who have received quotes for flooring project that they would like to have completed
- Also assisted our measures team when they needed required documents to complete the measure request of the customer
- Also, completed invoicing and schedules for our measure team.
Service Advisor/ACIT/Corporate Service Liaison
Jump
02.2020 - 03.2022
- Would check in iPhones and mac computers for repairs
- I would get all the details ofthe issues that the customer was having issues with their device
- I would run allnecessary diagnostics on iPhones before starting the repair of the IPhone
- In July I was promoted to the corporate service liaison role with Jump+
- With thisrole I would communicate with all the corporate customer and they would email meif they needed repairs done on their corporate machine
- I would facilitate courierpick ups and drop off for the corporate clients
- I would also facilitate any corporatebuy backs for macs that corporate clients would like to sell back to Jump+
- I wouldget them couriered into the store and then I would run all diagnostics on the machineto make sure they were in good working order
- After presenting the client with thebuy back values for the computers and after getting approval from the client I wouldthen put the credit on their account and then enter the machines into our system forcustomers to purchase from the store.
IT Advisor
Concentrix Corp
07.2015 - 02.2020
- Working at an inbound call centre I would handle customer calls with care and Iwould troubleshootall technical issues that they were having with their products
- After going through allresources and materials if I could get the issue resolved I would then escalate thatcall to a senior advisor in our tech department for guidance and then if needed thesenior advisor wouldthen take the call over to continue working with the customer till they came to a fullresolution for the customer
- In April 2017 I was promoted to a senior advisor role with the same company
- Now Iam the one that is taking over the escalation phone calls from other level one supportadvisors and now I am working with the customer to get a full resolution and nowthat come with getting support from my engineering department for more assistance
- Some resolutions can happen very quickly and some have taken time to get resolvedbut in the end I am always looking for the best resolution for the customer
- Skills used
- Listening skills Communication Hear to Help Skills
Education
Diploma - Administrative Assistant
2005
High School Diploma - undefined
1998
Skills
- Data Entry Software
- Compile Data
- Customer Service and Assistance
- Customer Experience
- Customer Interaction
- Customer Inquiries
- Consumer Banking
- High-quality customer service
- Customer service specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Finanical Service Officer - Atlantic Edge Credit Union
07.2023 - Current
Sales Coordinator - Orange Room Services
05.2022 - 01.2023
Service Advisor/ACIT/Corporate Service Liaison - Jump
02.2020 - 03.2022
IT Advisor - Concentrix Corp
07.2015 - 02.2020
CDI College - Diploma, Administrative Assistant
Cardinal Newman High School - High School Diploma,
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