Chris Cadieux
Assistant Manager
Barrie,ON
Summary
Dynamic customer service professional with extensive experience at Roofmart, excelling in relationship building and inventory management. Proven track record in training staff and enhancing customer satisfaction through effective problem-solving. Adept at managing operations and ensuring accurate financial transactions, consistently delivering exceptional service and fostering a positive branch environment.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Assistant Branch Manager
Roofmart
Barrie, ON
05.2022 - Current
- As Assistant Manager I work the sales desk taking customer orders and ensuring they are shipped or loaded correctly.
- Responsible for daily paperwork including invoicing, arranging deliveries, and banking.
- Take pride in offering the best in customer service building relationships with customers.
- Assisted in managing daily branch operations and customer service activities.
- Monitored financial transactions and ensured accurate record-keeping practices.
- Maintained a clean and organized branch environment to enhance customer experience.
Floor Supervisor
Home Hardware
Barrie, ON
01.2021 - 05.2022
- Provided great customer service.
- Responsible for facilitating customer orders for pick up and delivery.
- Supervised store when senior management was not present.
- Stocked shelves and created displays to increase sale volume.
- Completed all opening and closing duties.
- Trained new staff on product knowledge and customer service techniques.
- Performed daily opening and closing procedures according to established guidelines.
- Taught junior employees proactive strategies to meet operational and sales goals.
Customer Engagement Leader
Petsmart
Barrie, ON
01.2020 - 01.2021
- Provided great customer service.
- Assisted in training team members on customer interaction best practices.
- Organized community events to promote pet care education and engagement.
- Trained associates on upselling and suggestive selling techniques.
- Maintained accurate inventories of our live product including fish, reptiles, plants, small animals, and birds.
- I worked as a closing manager.
- Responsible for closing registers, ensuring store was grand opening ready for the next day and completed all banking duties for that day.
- Worked on cash when needed, stocked shelves.
- Completed day to day store operational duties.
- One year contract for Maternity leave coverage.
Flooring Sales
Alexanian Flooring
Barrie / Newmarket, ON
09.2018 - 09.2019
- Greeted customers.
- Showed them product choices, made recommendations as to best choice for their application.
- Sold Carpet, Hardwood, Laminate, Luxury Vinyl, Area Rugs, and Ceramics.
- After customer made decision I would then measure their home.
- Draw up an accurate representation, figure out the quantities needed, price the project, present the quote to the customer…sell the job.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Went to Barrie store when it opened.
- One year sales contract.
Education
Diploma - Radio-Television Arts
Algonquin College
OttawaSkills
- Customer relationship management
- Inventory management
- Employee training
- Problem solving
- Staff education and training
- Relationship building and management
Certification
First Aid Certified with CPR
Timeline
Assistant Branch Manager
Roofmart
05.2022 - Current
Floor Supervisor
Home Hardware
01.2021 - 05.2022
Customer Engagement Leader
Petsmart
01.2020 - 01.2021
Flooring Sales
Alexanian Flooring
09.2018 - 09.2019
Diploma - Radio-Television Arts
Algonquin College