Chris Burke
Moorpark
Summary
Dynamic Sales Success Manager at RWM Home Loans with a proven track record in enhancing borrower retention and streamlining operations. Skilled in customer relationship building and team leadership, I drive process improvements and foster collaboration to achieve strategic company goals. Committed to delivering exceptional service and resolving critical issues efficiently.
Overview
17
17
years of professional experience
Work History
Sales Success Manager
RWM Home Loans
01.2019 - Current
- Championed process improvements within the organization by sharing feedback gathered from borrowers, leading to more efficient operations overall.
- Streamlined internal lending processes for improved team efficiency, enabling faster response times to customer inquiries.
- Enhanced borrower retention rates through proactive account management and timely issue resolution.
- Acted as an escalation point for critical issues impacting borrowers'' success, coordinating efforts to drive swift resolution.
VP Corporate Development
Integrity First Financial Group
08.2008 - 01.2019
- Cultivated strong relationships with key stakeholders, including borrowers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and borrower satisfaction.
- Demonstrated proficient leadership skills to motivate Loan Officers and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals for production.
Education
Bachelor of Science - Marketing
California State University, Chico
Chico, CA12-2000
Skills
- Customer service
- Customer relationship building
- Customer relations
- Training and mentoring
- Client relations
- Team building
Timeline
Sales Success Manager
RWM Home Loans
01.2019 - Current
VP Corporate Development
Integrity First Financial Group
08.2008 - 01.2019
Bachelor of Science - Marketing
California State University, Chico
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