Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Accomplishments
Additional Information
Timeline
AccountManager
Amy Degeer

Amy Degeer

Cleaner/janitor
Dartmouth,NS

Summary

Proven achiever with a strong background in sales and customer service, notably at Imperial Cleaners. Excelled in strategic prospecting and objection handling, driving business growth through effective negotiation and relationship-building. Demonstrated expertise in food safety and sanitation, enhancing customer satisfaction and operational efficiency. Skilled in delivering results through performance tracking and sales presentations, achieving top-ranking status within commercial sales.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Residential and Commercial Cleaning

Imperial Cleaners
04.2018 - 06.2022
  • Drafted, submitted and processed sales contracts for orders received.
  • Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
  • Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
  • Built a strong network of industry contacts through active participation in professional associations and networking events.
  • Organized and executed product blitzes to identify and engage new customers in target markets.
  • Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
  • Achieved top-ranking status within the company''s commercial sales division by consistently exceeding quotas.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Office Clerk Intern

Imperial Cleaners
01.2014 - 11.2017
  • Streamlined communication for improved collaboration, managing daily correspondence between team members and clients.
  • Supported budget tracking efforts by inputting expenses into financial systems accurately and promptly.
  • Provided exceptional customer service, addressing inquiries and directing clients to appropriate departments as needed.
  • Assisted with event planning logistics such as venue selection, catering arrangements, and registration management for company functions.
  • Improved document organization system by implementing digital filing solutions that simplified retrieval processes for team members.
  • Supported human resources initiatives by assisting with the onboarding process for new hires.
  • Managed office supplies inventory, anticipating needs and placing orders proactively to avoid shortages.
  • Contributed to the development of company policies and procedures through active participation in internal discussions and workshops.
  • Conducted research to gather relevant information, contributing to informed decision-making processes.
  • Maintained a clean and organized workspace, fostering a productive office environment.
  • Promoted a positive work atmosphere by greeting visitors professionally and courteously upon arrival at the front desk reception area.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Assisted with onboarding of new employees.

Server

Tim Hortons Cafe & Bake Shop
10.1997 - 09.1999
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Education

Social Work

Abm College
Toronto, ON

Academics Diploma - Social Studies of Development

Dartmouth High School
Dartmouth, NS
06.1998

Skills

  • Sales Presentations
  • Objection handling
  • Sales Reporting
  • Strong negotiation skills
  • Strategic Prospecting
  • Performance Tracking
  • Opening and closing procedures
  • Food safety and sanitation

Languages

English
Full Professional

Certification

Whimis and C. P. R certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Resolved product issue through consumer testing.

Additional Information

Hi my name is Amy degeer and I am interested in the job opportunity you have available and I would like to discuss my experience in the field and learn more about the position and I am confident that I will be a great fit for this position, please feel free to contact me at any time at 9027899947. Thank you

Timeline

Residential and Commercial Cleaning

Imperial Cleaners
04.2018 - 06.2022

Office Clerk Intern

Imperial Cleaners
01.2014 - 11.2017

Server

Tim Hortons Cafe & Bake Shop
10.1997 - 09.1999

Social Work

Abm College

Academics Diploma - Social Studies of Development

Dartmouth High School

Similar Profiles

CREATE PROFILE
Amy DegeerCleaner/janitor