Summary
Overview
Work History
Education
Skills
References
Timeline
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Chris Briggs

Maple Ridge,BC

Summary

Accomplished IT Manager with a proven track record at Vinyl Solutions, adept in implementing IT policies and enhancing technology use to boost customer service levels. Expert in operating system management and technical leadership, I excel in risk mitigation and technical troubleshooting, ensuring information confidentiality and system optimization.

Overview

13
13
years of professional experience

Work History

IT Manager

Vinyl Solutions
Vancouver, British Columbia
07.2016 - 10.2024
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Monitored system performance and identified areas for improvement.
  • Trained staff members on various aspects of computer usage and software applications.
  • Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
  • Implemented strategies for improving customer service levels through enhanced use of technology.

IT Support Engineer

Multigraphics Inc
Burnaby, BC
05.2011 - 10.2016
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Developed and maintained user accounts, permissions, and access rights.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Monitored server performance metrics to identify areas of improvement or optimization.

Education

Bachelor of Science - Information And Communication Technology

British Columbia Institute of Technology
Burnaby, None
09-2010

Skills

  • Information confidentiality
  • Risk mitigation planning
  • Technical support scheduling
  • Technical leadership
  • Operating system management
  • Technical troubleshooting

References

References available upon request.

Timeline

IT Manager

Vinyl Solutions
07.2016 - 10.2024

IT Support Engineer

Multigraphics Inc
05.2011 - 10.2016

Bachelor of Science - Information And Communication Technology

British Columbia Institute of Technology

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Chris Briggs