Chris Boucek
Guelph,ON
Summary
Product Director with creativity in big-picture product implementation for 1500+ customer base across 75 countries. Research and strategic product planning expert through collaborative leadership and customer polling. Adaptable product leader consistently delivering highly successful products with projected market demand and company growth as guiding principles.
Overview
16
16
years of professional experience
Work History
Sr. Product Manager
ESentire
10.2016 - Current
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Oversaw internal product team employees and OEM hardware appliance partners.
- Consulted with product development teams (Eng, UI, UX) to enhance products based on customer interest data.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
- Increased new client acquisition through targeted initiatives.
- Coordinated landing page efforts to increase conversion rates.
- Managed product demonstrations and testimonials for performance evaluation.
- Created production operating plans with concrete goals and clear timelines to drive GTM efforts.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Advocated for and advertised products in field.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
Manager, IT Systems and Services
Basics Office Products, Ltd.
07.2012 - 10.2016
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits to owners.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sr. Network Analyst
Descartes Systems Group
12.2008 - 07.2012
- Implemented and maintained firewalls, switches and security appliances.
- Analyzed network traffic and packet captures using protocol analyzers and security tools to identify anomalies and find solutions.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Documented all server and network problems and other unusual events in detail.
- Kept up-to-date on new developments in computer network products and services.
Education
CISSP - Cybersecurity
ISC2
Alexandria, VA04-2024
Diploma - Executive Leadership
Dale Carnegie Leadership Training
Toronto, ONBachelor of Arts -
University of Windsor
Windsor, ONSkills
- Product enhancement
- Product strategy
- Customer research
- Competitive market analysis
- Market requirement documentation
- Partnership building
- Project management
- Product and feature roadmapping
- Pricing strategy
- Product launches
- Sales enablement
- Cross-functional servant leadership
Languages
English
Native or Bilingual
Czech
Limited Working
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