Chris Boris
Gabriola,British Columbia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Gabriola Golf And Country Club
04.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Marina Manager
Okanagan Beach Club / Lake Okanagan Resort
05.2016 - 09.2020
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
General Manager and Owner
Talking Tree Diner
01.2016 - 09.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
STCW Marine Emergency Duties Basic Training -
Western Marine Institute
Ladysmith, BC06.2023
Bachelor of Arts - English
Vancouver Island University
Nanaimo, BC06.2024
High School Diploma -
Mount Boucherie Secondary
West Kelowna, BC2015
Skills
- Sales and Marketing
- Business Analysis
- Overseeing Employees
- Customer Relationship Management
- Managing Files and Records
- Reconciling Cash Drawers
- Maintenance and Repair Management
- Verbal and Written Communication
- Issue and Conflict Resolution
Certification
HCS3000 Silver Workplace Silver Safety Level 2013
Timeline
Manager
Gabriola Golf And Country Club
04.2021 - 04.2023
Marina Manager
Okanagan Beach Club / Lake Okanagan Resort
05.2016 - 09.2020
General Manager and Owner
Talking Tree Diner
01.2016 - 09.2019
STCW Marine Emergency Duties Basic Training -
Western Marine Institute
Bachelor of Arts - English
Vancouver Island University
High School Diploma -
Mount Boucherie Secondary
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