Summary
Overview
Work History
Education
Languages
Skills
Baseball, Hikikng, Camping and Church.
Timeline
Generic

Christopher Bogart

Calgary,AB

Summary

I'm a High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. I'm looking to be hired in a place where I can set roots and really contribute to the company and team. I'm also a very Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

17
17
years of professional experience

Work History

Store Manager

Aramark
02.2021 - 12.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Store Manager

Plantlife
07.2020 - 03.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Senior Account Executive

Bell Canada
02.2011 - 07.2020
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Implemented sales strategies that consistently exceeded quarterly revenue targets.
  • Provided valuable market insights to the marketing team, contributing to successful campaign development.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
  • Streamlined internal processes to increase efficiency within the sales department, leading to quicker response times for client inquiries.
  • Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
  • Analyzed competitor activities and adjusted sales tactics accordingly to maintain a competitive edge in the market.
  • Coordinated with finance teams on invoicing matters, ensuring timely payments from clients and resolving any discrepancies swiftly.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Secured [Number] new accounts to increase company revenue and drive market share.
  • Collaborated with research analysts to devise strategies for lead generation and growth.
  • Networked at events and prospected for new customers with diverse strategies.
  • Motivated team members to meet and exceed sales targets.

Store Manager

Glentel
02.2007 - 01.2011
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Education

MBA - Accounting And Finance

CDI
Calgary, AB
05.2004

Languages

English
Full Professional

Skills

  • Inventory Management
  • Product and Service Sales
  • Order Management
  • Store Opening and Closing Procedures
  • Shift Checklists
  • Accurate Cash Handling
  • Goals and Performance
  • Sales Expertise
  • Customer Service
  • Staff Training
  • Staff Management
  • Team Leadership

Baseball, Hikikng, Camping and Church.

I played baseball from Tee Ball all the way to the ABA, one of the highest leagues for 18-21 year olds.  I loved the team atmosphere on defense, while also thriving on my own when I am up to bat.   Hiking is another passion.  It really is a stress reliever for me and I feel recharged after.  Now that I have aged out of baseball. its been incredible coaching in the NW for 10-11 aged kids.  Its been really fulfilling.

Timeline

Store Manager

Aramark
02.2021 - 12.2023

Store Manager

Plantlife
07.2020 - 03.2021

Senior Account Executive

Bell Canada
02.2011 - 07.2020

Store Manager

Glentel
02.2007 - 01.2011

MBA - Accounting And Finance

CDI

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Christopher Bogart